Help Desk Manager

NCR Corporation; Buenos Aires; Presencial; ARS 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

NCR Voyix Corporation in Buenos Aires is seeking an experienced SAS – Manager to oversee end-to-end service delivery and lead large technical teams in a regional setting. You will drive incident management, coordinate with sales and local management, and ensure performance metrics are met.

The role requires strong leadership, excellent communication, and proficiency in MS Office, with a focus on continuous process improvement and staff development.

Formación

• Excellent communications, soft and relationship building skills.
• Strong organizational and leadership skills.
• Proficient in MS Office (Word, Excel, Outlook and Power Point).

Responsabilidades

• Lead large technical teams and provide direction through supervisors.
• Plan, deliver and optimize incident management services.
• Recruit, train and develop multiple teams.
• Partner with sales or country management to present capabilities.
• Ensure metrics are met and drive process improvements.
• Coach and guide in methodologies and tools to improve effectiveness.

Conocimientos

Communication

Leadership

Herramientas

MS Office

Descripción del empleo

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Manager

Grade: 12

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

Responsible for end results, providing operational/customer service. Providing leadership and direction to large technical teams and may regularly manage through other supervisors. Coaches Supervisors to meet service level agreement objectives. Plans, delivers and optimizes the delivery of call/incident management services. Recruits, trains and develops multiple teams. Partners with sales and/or country management team to present capabilities. Contributes to bids and competitor assessment initiatives. Maintains and ensure relationships with key customers. Adapts global processes to meet local requirements. Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met. Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance. Conduct management, team meetings and activities. Provide guidance and support in special projects to continuously improve processes, tools, systems and organization. Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements. Responsible for ensuring the team completion in all mandatory/recommended training courses.

Basic Qualifications:

Excellent communications, soft and relationship building skills. Strong organizational and leadership skills. Strong commitment to the corporate processes and goals. Proficient in MS Office (Word, Excel, Outlook and Power Point). Excellent verbal and written communication skills. Problem solving and analytical skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job