Latam Field Service Engineer – On-Site Technical Support

Cloudbeds; Buenos Aires; A distancia; ARS 76.867.000 - 115.301.000; Jornada completa

Descripción de la vacante

Cloudbeds is seeking a Technical Support Specialist (SaaS | SQL) to work remotely from Buenos Aires. You’ll engage with production databases and live systems, tackling technical challenges beyond basic support while gaining exposure to a full Microsoft stack including Azure, SQL Server, .NET, and Angular.

You will diagnose issues across database, application, and infrastructure layers, monitor production environments, and collaborate with engineering to resolve complex cases.

Formación

• Work with production databases and live systems.
• Exposure to Microsoft stack: Azure, SQL Server, .NET, Angular.
• Diagnose and resolve issues across database, application and infrastructure layers.

Responsabilidades

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Monitor production environments and prevent issues before they escalate.
• Collaborate with engineering to elevate and resolve complex cases.
• Proactively improve documentation and internal processes during quieter periods.

Conocimientos

SQL

Azure

SQL Server

NET

Angular

Descripción del empleo

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
  
• Move beyond basic support into technical troubleshooting and problem-solving
  
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
  
• Partner with technical client stakeholders (not just end users)
  
• Join a lean, high-impact team where autonomy and ownership are valued
  
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles
  

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Resolve performance bottlenecks or data inconsistencies
  
• Monitor production environments and prevent issues before they elevate
  
• Work directly with clients to troubleshoot and explain technical problems
  
• Collaborate with engineering to elevate and resolve complex cases
  

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: