Remote Fractional Field Tech Support Engineer

Ghost Sherpa, Llc; Buenos Aires; Remote; ARS 77,232,000 - 123,571,000; Full time

Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role based around US Pacific Time hours. You will work in live production environments, diagnosing issues across database, application, and infrastructure layers, with direct client interaction and collaboration with engineering.

You'll gain exposure to a full Microsoft stack—Azure, SQL Server, .NET, Angular—and partner with technical client stakeholders, joining a lean team that values

Qualifications

• Experience diagnosing issues in production SaaS environments.
• Ability to troubleshoot across database, application, and infrastructure layers.
• Familiarity with Microsoft stack components (Azure, SQL Server, .NET, Angular).

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Monitor production environments and proactively prevent issues.
• Troubleshoot with clients and escalate to engineering for complex cases.
• Improve internal documentation and processes during quieter periods.

Skills

SQL Server

Angular

.NET

Azure

Production systems

Tools

Jira

SQL Profiler

RDP

Monitoring tools

Power BI

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Working Hours: 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they escalate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to escalate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler
• Integrations: SSO, payment systems, reporting tools (Power BI)

This is a remote position.