Empathetic Patient & Consumer Support Specialist - Hybrid

Danone; Buenos Aires; Remote; ARS 76,867,000 - 122,988,000; Full time

Job summary

Danone is seeking a Technical Support Specialist for a remote SaaS role based in Buenos Aires. You will work at the intersection of client support and technical operations, diagnosing issues across database, application, and infrastructure layers.

You will gain hands-on experience with production databases and live systems, including Azure, SQL Server, .NET, and Angular, while collaborating with engineering and technical client stakeholders.

Qualifications

• Proficient with SQL databases and production data
• Experience in cloud environments (Azure) and .NET stack
• Strong communication with technical clients
• Ability to troubleshoot live SaaS environments
• Familiarity with Angular frontend stack

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers
• Monitor production environments and prevent issues
• Collaborate with engineering to escalate and resolve complex cases
• Explain technical problems to clients and document resolutions
• Improve system documentation and internal processes

Skills

SQL knowledge

Azure

.NET

Angular

Client interaction

Tools

Jira

SQL Profiler

RDP

Monitoring tools

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).
Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they accelerate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to raise and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter. This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Investigate a system issue using SQL queries
• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they accelerate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to raise and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Cloud: Azure
• Database: SQL Server
• Backend: .NET
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)