LatAm Affiliate Lead — Growth & Partnerships Leader

People Hive Hr Consultancies Llc; Buenos Aires; Remote; ARS 1,200,000 - 3,000,000; Full time

Job summary

Proofpoint in Córdoba, Argentina, is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will troubleshoot issues, document solutions, and collaborate with engineering teams to improve product quality.

The role emphasizes proactive customer communication and detailed case management. As part of a high-performing team, you will handle complex issues, work from a Linux-based environment, and contribute to knowledge base materials.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line, etc.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system.
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
• Lead by example technically, professionally, and in dedication.

Skills

Tech Support

Linux CLI

Email debugging

Remote troubleshooting

Communication skills

Security products experience

Tools

Palo Alto Networks

Cisco

Symantec

McAfee

Fortinet

Job description

Proofpoint in Córdoba, Argentina, is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will troubleshoot issues, document solutions, and collaborate with engineering teams to improve product quality.

The role emphasizes proactive customer communication and detailed case management. As part of a high-performing team, you will handle complex issues, work from a Linux-based environment, and contribute to knowledge base materials.