Field Service Support

Cognizant; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Cognizant in Buenos Aires is seeking a Jr Field Services Audio Visual Technician to ensure the reliability and performance of workplace technology and AV environments. You will collaborate with end users, IT support teams, and external vendors to deliver seamless collaboration experiences.

You will support executive meetings, live events, and hybrid setups, providing onsite desktop and end-user support and coordinating deployments to keep users productive and ready for critical business meetings.

Formación

• 4+ years of experience in audio visual or IT field services.
• Hands-on with Microsoft Teams Rooms and conference room systems.
• Experience desktop support for Windows and macOS.
• Strong ITSM knowledge, Incident Management, and ServiceNow.
• Understanding of networking concepts and remote support.
• Excellent problem solving and communication skills.

Responsabilidades

• Support and troubleshoot AV tech, video conferencing, and room systems.
• Provide desktop support for executive meetings and events.
• Coordinate device deployments and workstation setups.
• Manage incidents through ITSM and document activity per SLA.
• Collaborate with users, IT teams, vendors to ensure seamless experiences.

Conocimientos

Microsoft Teams Rooms

Video conferencing

ITSM

ServiceNow

Desktop support

Networking concepts

Customer service

Stakeholder management

Descripción del empleo

Jr Field Services Audio Visual Technician

About The Role

As a Jr Field Services Audio Visual Technician, you will make an impact by ensuring the reliability, performance, and user experience of workplace technology and audio visual environments. You will be a valued member of the Field Services team and work collaboratively with end users, IT support teams, workplace technology teams, business stakeholders, and external vendors to deliver seamless collaboration experiences.

In This Role, You Will

• Support, maintain, and troubleshoot audio visual technologies, video conferencing solutions, Microsoft Teams Rooms, and conference room collaboration systems.
• Provide technical support for executive meetings, business presentations, town halls, live events, and hybrid collaboration environments.
• Deliver onsite desktop and end-user support, resolving hardware, software, connectivity, and peripheral-related issues.
• Coordinate device deployments, technology refreshes, workstation setups, and onboarding activities to ensure user readiness.
• Manage incidents and service requests through established ITSM processes while maintaining accurate documentation and meeting service-level commitments.

Work model

Tthis is an onsite position requiring attendance at a client or Cognizant office in Buenos Aires, Argentina. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• 4+ years of experience supporting audio visual technologies, workplace technology services, or IT field services environments.
• Hands-on experience with Microsoft Teams Rooms, video conferencing platforms, conference room technology, cameras, microphones, displays, and control systems.
• Experience providing desktop support for Windows and macOS devices, including troubleshooting hardware, software, and peripheral issues.
• Strong knowledge of IT Service Management (ITSM), Incident Management processes, and ServiceNow.
• Understanding of networking concepts and remote support technologies.
• Excellent problem-solving, customer service, communication, and stakeholder management skills.
• Ability to work effectively in fast-paced environments and provide support for critical business meetings and events.

These will help you stand out

• Experience supporting enterprise audio visual infrastructure and integrated collaboration environments.
• Previous experience within the Media, Entertainment, or related industries.
• Experience coordinating with third-party vendors and technology partners for escalations and equipment support.
• Knowledge of workplace technology best practices and conference room operational support.
• Ability to lead technical troubleshooting efforts and drive timely issue resolution with minimal business disruption.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.