ID 4497 – Digital Operations L2 Cloud Support Engineer

Active searches; Buenos Aires; Presencial; ARS 1.000.000 - 1.500.000; Jornada completa

Descripción de la vacante

Active searches is seeking a Digital Operations L2 Cloud Support Engineer to operate and support digital solutions and cloud infrastructure in Argentina. You will manage deployments, upgrades, resources, and ensure business continuity.

You will respond to incidents, perform root cause analysis, maintain knowledge bases, and collaborate across teams. Team Lead scope includes staffing, training, and driving service excellence.

Formación

• Bachelor’s degree or equivalent in IT/Engineering.
• Experience deploying and managing apps on cloud infrastructure.
• Experience in project management is advantageous.

Responsabilidades

• Operate and support the Digital Solutions and underlying Cloud Infrastructure.
• Perform configuration changes and deploy new versions.
• Respond to incidents and requests escalated by L1.
• Update incidents and requests in ticketing tool.
• Troubleshoot and resolve incidents or identify bugs.
• Perform root cause analysis and drive corrective actions.
• Escalate to L3 where appropriate.
• Maintain knowledge base and process documentation.
• Contribute to process documentation.

Conocimientos

Kafka

SQL

PostgreSQL

Oracle

Splunk

AWS CloudWatch

Grafana

Prometheus

Docker

Kubernetes

Bash

Python

Postman

ArgoCD

Argo Workflows

ITIL

English

Spanish

Portuguese

Educación

Bachelor’s degree in IT/Engineering

Certifications (AWS, etc.)

Herramientas

Docker

Kubernetes

AWS

Descripción del empleo

We are looking for a Digital Operations L2 Cloud Support Engineer.

Mission

• Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.

Main responsibilities and activities

• Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
• Perform configuration changes and deployment of new versions.
• Respond to Incidents and Requests escalated by Digital Operations L1 Support.
• Update Incidents and Requests in Ticketing tool.
• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
• Perform Root Cause Analysis, document findings and drive corrective actions.
• Escalate Incidents and Requests to L3 Support where appropriate.
• Maintain Knowledge Base.
• Contribute to the maintenance of Process Documentation.

In addition, for Team Lead Role

• Ensure staffing roster supports required service hours (eg. 8x5 or 24x7)
• Ensure adequate training and performance of team members.
• Drive Continuous improvement and support Service Excellence.

Requirements

• Basic education and training: Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,…) an advantage.
• Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.
• Experience in project management an advantage.

Skills

• Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
• Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
• Knowledge of containerized applications (Docker, Kubernetes, AWS)
• Basic scripting (Bash, Python, Postman)
• CI/CD pipelines: ArgoCD, Argo Workflows.
• Languages: Spanish (C2), Portuguese (C2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
• ITIL Certification will be advantageous.

Specific knowledge linked to the job

• Strong communication skills (verbal or written)
• Stakeholder Management.
• Customer care.
• Good analytical skills or thinking especially on problem solving.
• Excellent coordination of tasks, prioritization and time management skills.
• Strong planning and organizational skills.
• Attention to detail and thoroughness.
• Documentation writing.

Personal qualities required, abilities

• Proactive, self-motivated and driven.
• Focused and results-oriented.
• Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
• Team player.
• Personal commitment to meet customers’ needs or project goals.
• Resilient and mature in handling difficult situations and people.
• Willing to learn.
• Willing to work outside regular office hours (shift work or on-call, including during week-ends or public holidays)
• Willing to travel if required.