Implementation Engineer

InvGate; Buenos Aires; Presencial; ARS 60.365.000 - 105.638.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

In-house English lessons

external technical training

Extended PTO and paternity leave

Premium private health insurance

Remote work reimbursement

Fixed gastronomy bonus

Descripción de la vacante

InvGate is seeking a bilingual Implementation Engineer to lead end-to-end implementations of ITSM and ITAM solutions for diverse clients. You will be the main customer contact, translating business needs into practical plans and milestones, while collaborating with Sales for presales validations.

You will work with Product, R&D, and Customer teams to overcome complex challenges and deliver demonstrable value, ensuring timely delivery and customer satisfaction.

Formación

• Experience delivering software implementation projects in SaaS environments.
• Direct interaction with customers and stakeholders throughout project lifecycle.
• Strong project management, planning, and communication skills.
• Analytical mindset with ability to translate business needs into practical solutions.
• Experience with ITSM, ITIL, or IT operations processes.
• Advanced level of English."

Responsabilidades

• Lead end-to-end implementation projects for ITSM & ITAM solutions.
• Act as main point of contact for customers during implementation.
• Translate customer requirements into implementation plans and milestones.
• Deliver product demonstrations, technical validations, and proofs of concept.
• Support RFIs, RFPs, and solution validation with Sales.
• Coordinate with Product, R&D, and Customer teams to resolve challenges.
• Produce documentation and guidelines for configuration and adoption.
• Identify opportunities to improve implementation processes and best practices.

Conocimientos

Implementation project management

Customer facing

English proficiency

ITSM/ITIL knowledge

Engineering/CS background

Strong communication

Project planning

Educación

Engineering/Computer Science degree

Descripción del empleo

InvGate is a fast-growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education, and technology.

To support our continuous growth, we are looking for a bilingual Implementation Engineer to join our team. This is a key customer-facing role responsible for leading the successful implementation of our solutions for clients across different industries. You will work closely with prospects and customers to understand their processes, translate business needs into implementation plans, and ensure our products are delivered effectively and on time. You will also collaborate with the Sales team during the presales process to validate technical solutions and implementation approaches, helping customers understand how our platform can support their operations.

Responsibilities:

• Lead end-to-end implementation projects for our ITSM & ITAM solutions, ensuring successful delivery, adoption, and customer satisfaction.
• Act as the main point of contact for customers during implementation, managing expectations, timelines, and project scope.
• Translate customer requirements into clear implementation plans, configurations, and project milestones.
• Deliver product demonstrations, technical validations, and proofs of concept when required during the sales process.
• Collaborate with Sales Representatives throughout the sales cycle, supporting RFIs, RFPs, and solution validation from both a technical and implementation perspective.
• Coordinate internally with Product, R&D, and Customer teams to resolve complex implementation challenges.
• Produce documentation and guidelines that help customers configure and adopt the platform effectively.
• Identify opportunities to improve implementation processes, methodologies, and best practices.

Qualifications

Do not hesitate in applying if you:

• Have experience managing software implementation projects, ideally in SaaS environments.
• Are comfortable working directly with customers and stakeholders throughout the lifecycle of a project.
• Have strong project management, planning, and communication skills.
• Are analytical and enjoy translating business needs into practical solutions.
• Have experience working with ITSM, ITIL, or IT operations processes.
• Have an advanced level of English.
• Have a background in Engineering, Computer Science, or a related field (preferred but not mandatory).

Having previous experience using InvGate products is a big plus!

Our benefits include career development opportunities, in-house English lessons and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

Our office is located in Belgrano, CABA. This position will be Hybrid, requiring office attendance thrice a week.

If you want to know more about us visit: www.invgate.com