Solutions Engineer

InvGate; Buenos Aires; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

English lessons

External technical training

Extended PTO & paternity leave

Private health insurance

Remote work reimbursement

Gastronomy-related bonus

Descripción de la vacante

InvGate is seeking a bilingual Solutions Engineer to lead end-to-end ITSM/ITAM implementations for clients across industries. You will serve as the primary contact during delivery, translating business needs into concrete configurations and milestones.

You will collaborate with Sales for presales activities, deliver product demos, and drive successful adoption of our platform. Hybrid work with office attendance in Belgrano, CABA, Argentina.

Formación

• Experience managing software implementation projects in SaaS environments.
• Comfortable working directly with customers and stakeholders throughout the lifecycle of a project.
• Strong project management, planning, and communication skills.
• Analytical mindset with ability to translate business needs into practical solutions.
• Experience with ITSM, ITIL, or IT operations processes.
• Advanced English proficiency.
• Background in Engineering, Computer Science, or related field (preferred).

Responsabilidades

• Lead end-to-end implementation projects for ITSM & ITAM solutions, ensuring delivery, adoption, and customer satisfaction.
• Act as the main point of contact for customers during implementation, managing timelines and scope.
• Translate customer requirements into clear implementation plans, configurations, and milestones.
• Deliver product demonstrations, technical validations, and proofs of concept during presales.
• Collaborate with Sales during the sales cycle to support RFIs, RFPs, and validation from technical and implementation perspectives.
• Coordinate with Product, R&D, and Customer teams to resolve implementation challenges.
• Produce documentation to help customers configure and adopt the platform.
• Identify opportunities to improve implementation processes, methodologies, and best practices.

Conocimientos

Customer management

Project management

Stakeholder communication

Requirements translation

Technical presentation

Educación

Engineering / Computer Science

Herramientas

ITSM

ITIL

Descripción del empleo

InvGate is a fast-growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education, and technology.

To support our continuous growth, we are looking for a bilingual Solutions Engineer to join our team. This is a key customer-facing role responsible for leading the successful implementation of our solutions for clients across different industries. You will work closely with prospects and customers to understand their processes, translate business needs into implementation plans, and ensure our products are delivered effectively and on time. You will also collaborate with the Sales team during the presales process to validate technical solutions and implementation approaches, helping customers understand how our platform can support their operations.

Responsibilities:

• Lead end-to-end implementation projects for our ITSM & ITAM solutions, ensuring successful delivery, adoption, and customer satisfaction.
• Act as the main point of contact for customers during implementation, managing expectations, timelines, and project scope.
• Translate customer requirements into clear implementation plans, configurations, and project milestones.
• Deliver product demonstrations, technical validations, and proofs of concept when required during the sales process.
• Collaborate with Sales Representatives throughout the sales cycle, supporting RFIs, RFPs, and solution validation from both a technical and implementation perspective.
• Coordinate internally with Product, R&D, and Customer teams to resolve complex implementation challenges.
• Produce documentation and guidelines that help customers configure and adopt the platform effectively.
• Identify opportunities to improve implementation processes, methodologies, and best practices.

Qualifications

Do not hesitate in applying if you:

• Have experience managing software implementation projects, ideally in SaaS environments.
• Are comfortable working directly with customers and stakeholders throughout the lifecycle of a project.
• Have strong project management, planning, and communication skills.
• Are analytical and enjoy translating business needs into practical solutions.
• Have experience working with ITSM, ITIL, or IT operations processes.
• Have an advanced level of English.
• Have a background in Engineering, Computer Science, or a related field (preferred but not mandatory).

Having previous experience using InvGate products is a big plus!

Our benefits include career development opportunities, in-house English lessons and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

Our office is located in Belgrano, CABA. This position will be Hybrid, requiring office attendance thrice a week.

If you want to know more about us visit: www.invgate.com