Impactful Learning Delivery Specialist - Senior Associate

EY; Buenos Aires; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking a Learning Delivery Specialist - Senior Associate to oversee deployment planning and delivery of learning programs. The role collaborates with the Delivery Program Manager and handles both in-person and virtual courses including scheduling, participant management, and budget oversight.

The candidate should have 2-5 years in learning or events, with SAP SuccessFactors experience and strong communication, project management, and budgeting skills.

Qualifications

• 2-5 years of learning or meeting and event services experience (learning preferred).
• Experience working in HR in professional services or corporate environment
• Experience working with SAP SuccessFactors preferred
• Knowledge and experience of EY's learning policies and practices preferred
• Excellent written and verbal communication skills
• Excellent project and time management skills
• Excellent negotiation and mediation skills
• Ability to demonstrate a high level of attention to detail
• Ability to establish trusted relationships in a virtual environment
• Experience working in a highly regulated environment
• Strong financial skills for budgeting, monitoring, and allocating learning costs
• Ability to work with all levels of the organization

Responsibilities

• Create delivery plans for classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program Manager
• Develop forecasts with projected dates, locations, and an estimate of the number of classes and attendees
• Publish scheduled offerings and content in the Learning Management System (LMS)
• Determine class participants, timing, session counts, and general course planning
• Manage the class rosters, and elevate where minimum attendee numbers have not been met
• Coordinate with Travel, Meeting & Events (TME) and hotel to block and manage sleeping rooms and meeting space
• Accountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participants
• Monitor expenses related to off-site venue, networking/social activities, ground transportation
• Provide feedback on strategic fit, relevance, quality and deployment of learning
• Responsible for the accurate awarding of credit to learners and facilitators
• Monitor class consumption and makes recommendations based on findings
• Manages multiple projects, simultaneously, in a fast-paced and highly challenging environment
• Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives
• Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences

Skills

Communication skills

Project management

Time management

Negotiation skills

Attention to detail

Virtual relationship building

Budgeting

Education

Bachelor's degree or equivalent

Tools

SAP SuccessFactors

Job description

Ernst & Young Advisory Services Sdn Bhd is seeking a Learning Delivery Specialist - Senior Associate to oversee deployment planning and delivery of learning programs. The role collaborates with the Delivery Program Manager and handles both in-person and virtual courses including scheduling, participant management, and budget oversight.

The candidate should have 2-5 years in learning or events, with SAP SuccessFactors experience and strong communication, project management, and budgeting skills.