Talent Services L&D_Senior Associate - Americas Learning & Development Projects Specialist - EY GDS

EY; Buenos Aires; On-site; ARS 98,533,000 - 144,009,000; Full time

Job summary

EY in Buenos Aires (CABA) is seeking an Americas Learning & Development Projects Specialist - Senior Associate to provide advanced operational, process, and technology support to learning projects. You'll help maintain materials, publish in LMS, and support program management across complex initiatives.

You will work with global teams across time zones, manage documentation, and drive portfolio management and quality checks while ensuring high-quality deliverables and stakeholder satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in learning and development preferred.
• Experience in professional services or corporate environments.

Responsibilities

• Drive portfolio management activities with feedback and reporting for course maintenance.
• Maintain repository of materials in SharePoint and support LMS publication processes.
• Support project management for less complex learning projects and assist senior team members.
• Create and maintain project plans, timelines, and program documentation.
• Communicate progress, risks, and benefits to team members and clients.

Skills

English communication

Organization

Time management

Communication & collaboration

Problem solving

Cross-cultural work

Data review & summary

Microsoft Office 365

AI tools usage

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office 365

ServiceNow

SuccessFactors

Job description

Location: CABA

Other locations: Primary Location Only

The opportunity As an Americas Learning & Development (L&D) Projects Specialist - Senior Associate you'll provide advanced operational, process, and technology support to learning projects or programs. This includes supporting functions and processes within learning, including the quality assurance of learning documentation, collection of documentation required for internal reviews and analysis, as well as the maintenance outcomes of learning items in our internal systems. In this role you will be expected to produce high quality deliverables and assist on special projects where needed.

Your key responsibilities

• Drive portfolio management activities including feedback and consumption reporting and analysis to support course maintenance/retirement recommendations.
• Maintain facilitator, participant and on-demand self-study materials repository in SharePoint
• Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects
• Create and maintain project/program documentation, including project plans and timelines
• Communicate progress, barriers, risks, and benefits to team members and clients to ensure project success
• Complete or collect all documentation required for SuccessFactors LMS Course/Item publication, Course/Item revision and item assignment
• Complete quality checks on data related to the content development process and on required documentation for publication
• Maintain a comprehensive knowledge and awareness of the item and program publication process and item revision process
• Executing course maintenance, decommissioning, and AMR (annual maintenance review) processes, and providing overall curriculum pipeline management with business stakeholders and senior team members
• Support reporting, vendor management, maintenance processes, and communication efforts related to learning projects
• Coordinate with external training vendors to schedule, publish, and maintain learning offerings
• Support vendor contract renewals and purchase order workflows
• Manage ServiceNow tickets for credit awarding related to external training vendors, ensuring accurate and timely processing
• Offer operational reporting and analysis, suggesting improvements based on workflow and process analysis
• Respond to the needs of managers, sponsors, and stakeholders, identifying alternative solutions and facilitating cross-project solutions
• Update learning team resources (e.g., SharePoint, OneNote) to maintain content relevancy

Knowledge and Skills Requirements

• Strong spoken and written English skills to work in an international environment
• Strong organization, time management and prioritization skills
• Strong communication and collaboration skills - work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment
• Basic knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint)
• Ability to use AI enabled tools effectively
• Ability to review and summarize data points
• Ability to solve problems, make recommendations, and present solutions to team members.
• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession
• Ability to learn new processes and skills quickly
• Ability to prioritize tasks
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality
• Commercial acumen and business awareness

Additional Skills

• Intermediate knowledge of Microsoft Excel would be a great advantage (e.g., Pivot Tables, Formulas, Formatting, Data Cleaning, etc.)
• Knowledge of learning development processes and standards
• Optional not required - Knowledge and hands on experience of ServiceNow and SuccessFactors

Other Requirements

• Flexibility in working hours to accommodate multiple time zones as needed
• This role works with team members in all US time zones

Job Requirements

• Bachelor's degree or equivalent experience

Experience

• Experience working in a professional services or corporate environment
• Experience working in learning and development is preferred
• Working in international and diverse environments
• 3-7 years' work experience preferred

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.