Hybrid Service Desk Agent: Cloud & Security Support

Cognizant; Buenos Aires; Híbrido; ARS 1.674.000 - 2.344.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

OSDE health plan for you and your core

Annual bonus

Diverse, inclusive workplace

Descripción de la vacante

Cognizant is seeking a Service Desk Agent in Argentina to provide professional support for client systems, networks, and cloud services. You will engage with clients, log tickets, and learn practice-specific skills, while delivering innovative IT solutions.

The role offers training, growth opportunities, and a collaborative work environment. The position emphasizes strong communication, teamwork, and a proactive mindset as you support end users and coordinate with IT engineers to resolve issues

Formación

• Advanced Portuguese and Spanish required.
• Basic English proficiency.
• Bachelor’s degree students invited to apply.
• Strong interest in learning security trends and cloud implementations.
• Excellent communication and teamwork abilities.

Responsabilidades

• Provide user support and customer service to clients.
• Respond to questions from emails and callers.
• Learn client applications and familiarize with IT teams.
• Log Service Desk tickets using tracking software.
• Follow helpdesk policies and services.
• Collaborate with Systems, Network, Database, Desktop Engineers, developers.
• Perform other duties as assigned by the Service Manager.

Conocimientos

Advanced Portuguese

Advanced Spanish

Basic English

Bachelor’s degree students

Strong learning interest in security

Excellent communication

Teamwork

Analytical problem solving

Educación

Bachelor’s degree student

Descripción del empleo

Cognizant is seeking a Service Desk Agent in Argentina to provide professional support for client systems, networks, and cloud services. You will engage with clients, log tickets, and learn practice-specific skills, while delivering innovative IT solutions.

The role offers training, growth opportunities, and a collaborative work environment. The position emphasizes strong communication, teamwork, and a proactive mindset as you support end users and coordinate with IT engineers to resolve issues