Hybrid Medical Office Specialist - Patient Care & Admin

Kansas City Clinic Advisors; Buenos Aires; Hybrid; ARS 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work in Buenos Aires

Job summary

Kansas City Clinic Advisors is seeking a Medical Office Specialist to join our team. This role provides essential administrative support for a healthcare facility in the United States, handling appointment scheduling, billing inquiries, and front-office tasks to ensure a seamless patient experience.

The position requires fluent English, at least 1 year in healthcare settings, and the ability to work in a hybrid setup with 1 day in our Palermo Office, Argentina, aligning US CST hours with local

Qualifications

• 1+ year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.
• Fluent English (C1 level or above) is required.
• Comfortable handling phone-based communication throughout the day.
• Organized, proactive, detail-oriented, and able to work in fast-paced environments.

Responsibilities

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.
• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.
• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.
• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.
• Perform insurance verification and explain financial responsibility when appropriate.
• Process and follow up on prior authorizations as needed.
• Accurately document patient interactions and updates in the EHR system.
• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.

Skills

Fluent English (C1)

Customer service

Phone communication

Organized & detail-oriented

EHR navigation

Tools

EHR system

Job description

Kansas City Clinic Advisors is seeking a Medical Office Specialist to join our team. This role provides essential administrative support for a healthcare facility in the United States, handling appointment scheduling, billing inquiries, and front-office tasks to ensure a seamless patient experience.

The position requires fluent English, at least 1 year in healthcare settings, and the ability to work in a hybrid setup with 1 day in our Palermo Office, Argentina, aligning US CST hours with local