Medical Office Specialist

Kansas City Clinic Advisors; Buenos Aires; Hybrid; ARS 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work in Buenos Aires

Job summary

Kansas City Clinic Advisors is seeking a Medical Office Specialist to join our team. This role provides essential administrative support for a healthcare facility in the United States, handling appointment scheduling, billing inquiries, and front-office tasks to ensure a seamless patient experience.

The position requires fluent English, at least 1 year in healthcare settings, and the ability to work in a hybrid setup with 1 day in our Palermo Office, Argentina, aligning US CST hours with local

Qualifications

• 1+ year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.
• Fluent English (C1 level or above) is required.
• Comfortable handling phone-based communication throughout the day.
• Organized, proactive, detail-oriented, and able to work in fast-paced environments.

Responsibilities

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.
• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.
• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.
• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.
• Perform insurance verification and explain financial responsibility when appropriate.
• Process and follow up on prior authorizations as needed.
• Accurately document patient interactions and updates in the EHR system.
• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.

Skills

Fluent English (C1)

Customer service

Phone communication

Organized & detail-oriented

EHR navigation

Tools

EHR system

Job description

At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team!

In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front‑office administrative tasks that help ensure a seamless patient experience.

Key Responsibilities

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.
• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.
• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.
• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.
• Perform insurance verification and explain financial responsibility when appropriate.
• Process and follow up on prior authorizations as needed.
• Accurately document patient interactions and updates in the Electronic Health Record (EHR) system.
• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.

Requirements

• Fluent English (C1 level and above – strong verbal communication is essential).
• At least 1 year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.
• Comfortable handling phone-based communication throughout the day.
• Organized, proactive, detail-oriented, and able to work in fast-paced environments.

About the Role & the Company

• Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).
• Full‑time schedule, working 8am to 5pm U.S CST hours – 10am to 7pm ARG Hours.
• Formal employment with social security and health insurance coverage.
• Growth and stability: Join a growing healthcare project focused on operational excellence and high-quality patient support.
• Location: Available for Argentina-based candidates only.