Medical Office Specialist

KCCA; Buenos Aires; Hybrid; ARS 61,938,680 - 97,332,212; Full time

Benefits offered by this job

Hybrid work model

Full-time employment

Social security

Health insurance

Job summary

Kansas City Clinic Advisors in Buenos Aires is seeking a Medical Office Specialist to provide essential front‑office support for a US healthcare facility. You will handle appointment scheduling, patient inquiries, billing questions, and insurance verification, ensuring a smooth patient experience.

The role is hybrid (Buenos Aires office 1 day) and full‑time, with US CST hours, offering social security and health insurance.

Qualifications

• Healthcare experience in clinics, medical offices, or hospitals.
• Fluent English (C1+), strong verbal communication.
• Proficient phone communication with customers/patients.
• Organized, proactive, and detail-oriented in fast-paced settings.

Responsibilities

• Answer a high volume of inbound patient calls with professionalism and empathy.
• Schedule, reschedule, and cancel appointments coordinating provider availability.
• Assist patients with billing inquiries, explaining balances and payment options.
• Explain insurance coverage, copays, deductibles, and benefits to patients.
• Perform insurance verification and explain financial responsibility when appropriate.
• Process and follow up on prior authorizations as needed.
• Document patient interactions and updates in the EHR system.
• Handle general medical administrative tasks and daily clinic operations.

Skills

Fluent English (C1+)

Healthcare experience

Phone-based communication

Organized, detail-oriented

Tools

EHR system

Job description

At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team!

In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front‑office administrative tasks that help ensure a seamless patient experience.

Key Responsibilities

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.
• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.
• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.
• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.
• Perform insurance verification and explain financial responsibility when appropriate.
• Process and follow up on prior authorizations as needed.
• Accurately document patient interactions and updates in the Electronic Health Record (EHR) system.
• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.

Requirements

• Fluent English (C1 level and above – strong verbal communication is essential).
• At least 1 year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.
• Comfortable handling phone-based communication throughout the day.
• Organized, proactive, detail-oriented, and able to work in fast-paced environments.

About the Role & the Company

• Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).
• Full‑time schedule, working 8am to 5pm U.S CST hours – 10am to 7pm ARG Hours.
• Formal employment with social security and health insurance coverage.
• Growth and stability: Join a growing healthcare project focused on operational excellence and high-quality patient support.
• Location: Available for Argentina-based candidates only.