Medical Care Coordinator – Billing

Kansas City Clinic Advisors; Buenos Aires; Presencial; ARS 52.239.000 - 82.090.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Healthcare coverage

Social security benefits

Descripción de la vacante

Kansas City Clinic Advisors in Buenos Aires is seeking a Medical Care Coordinator to provide high-quality phone and administrative support to patients from United States clinics. You will help patients understand their bills, payment options, and account information with empathy and professionalism, while guiding online payments and documenting interactions in our systems.

This hybrid, full-time role requires at least two years in customer service or medical billing and fluency in English; the

Formación

• Fluent English (C1+).
• 2+ years in customer service, medical billing support, or similar.
• Experience explaining bills or financial information by phone.
• Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs).
• Bachelor’s degree or tertiary education preferred.

Responsabilidades

• Answer incoming patient billing inquiries by phone.
• Explain medical bills, account statements, balances, and payment options.
• Guide patients through online payments or provide alternative methods.
• Provide cost estimates for procedures and services.
• Follow up on outstanding balances and coordinate repayment options.
• Verify benefits and explain coverage using payer portals.
• Respond to inquiries via phone, email, and patient portal.
• Document all interactions and billing updates in systems.
• Support revenue cycle and billing workflows as needed.

Conocimientos

Fluent English (C1+)

Educación

Bachelor’s degree or tertiary education preferred

Descripción del empleo

At Kansas City Clinic Advisors, we’re looking for a Medical Care Coordinator to join our team!

In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism.

Key Responsibilities:

• Answer incoming patient phone calls related to billing inquiries and payment requests.
• Assist patients in understanding medical bills, account statements, balances, and payment options.
• Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks).
• Provide cost estimates for procedures and services when applicable.
• Follow up with patients on outstanding balances and coordinate repayment options.
• Use payer portals and eligibility tools to verify benefits and explain coverage.
• Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner.
• Document all patient interactions and billing updates accurately in internal systems.
• Support additional administrative tasks related to revenue cycle and billing workflows as needed.

Requirements:

• Fluent English (C1 level and above – strong verbal communication is critical)
• 2 years of experience in customer service, medical billing support, or similar patient-facing roles.
• Previous experience explaining bills, payments, or financial information to customers over the phone is strongly preferred.
• Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs)
• Highly organized, detail-oriented, and comfortable working in structured, fast-paced workflows.
• Bachelor’s degree or tertiary education preferred.

About the Role & the Company:

• Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).
• Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours.
• Formal employment with social security and healthcare coverage.
• Growth and stability: Join a growing project committed to high-quality patient support and excellence in healthcare operations.
• Location: Available for Argentina-based candidates only.