Hospitality Sales & Digital Marketing Specialist

Agency; Quilmes; Híbrido; ARS 600.000 - 850.000; Jornada completa

Descripción de la vacante

Marriott International in Buenos Aires seeks a candidate to deliver high-quality digital marketing support for customer service initiatives. The role leverages strong MS Excel capabilities and cross-functional collaboration to optimize campaigns and improve satisfaction.

The hybrid work model requires coordinating onsite and remote work sessions, with a focus on accurate reporting and data-driven decisions. Fluency in Spanish and English is preferred, aligning with global brand standards.

Formación

• Showcase experience in digital marketing or customer experience roles where customer service data was actively used to inform campaign design and performance optimization.
• Demonstrate strong proficiency in MS Excel including data analysis, use of formulas and charts, and preparation of structured reports.
• Highlight familiarity with online channels such as websites, social media, or self-service portals and describe how previous work improved engagement or streamlined customer service processes.
• Present experience working in hybrid environments that required effective time management, collaboration tools usage, and consistent delivery of outcomes.

Responsabilidades

• Drive execution of digital marketing activities that enhance customer service experiences and strengthen online engagement across targeted channels.
• Analyze customer interaction and service data using MS Excel to identify trends, pain points, and improvement opportunities.
• Develop and maintain detailed performance reports for digital campaigns using advanced Excel functions.
• Collaborate with customer service and marketing teams to design online touchpoints that are intuitive and aligned with brand standards.
• Monitor day-to-day campaign metrics to ensure positive influence on customer service outcomes.
• Optimize content and messaging for online platforms based on customer feedback and service insights.
• Coordinate hybrid work activities to ensure consistent communication and efficient delivery of digital marketing tasks.
• Utilize MS Excel to build dashboards and track performance indicators for online service campaigns.

Conocimientos

MS Excel

Digital marketing

Customer data analysis

Hybrid work experience

Descripción del empleo

Marriott International in Buenos Aires seeks a candidate to deliver high-quality digital marketing support for customer service initiatives. The role leverages strong MS Excel capabilities and cross-functional collaboration to optimize campaigns and improve satisfaction.

The hybrid work model requires coordinating onsite and remote work sessions, with a focus on accurate reporting and data-driven decisions. Fluency in Spanish and English is preferred, aligning with global brand standards.