Hospitality Sales & Digital Marketing Specialist

Entrepreneur Cooperative; Quilmes; Hybrid; ARS 600,000 - 820,000; Full time

Job summary

Marriott International’s Sheraton location in Buenos Aires seeks a hybrid Digital Marketing & Customer Experience Specialist. You will support sales and marketing with high-quality digital initiatives, using advanced MS Excel capabilities to analyze data and inform campaigns.

You will collaborate with sales, marketing, and service teams, creating effective online touchpoints and accurate reporting. Fluency in Spanish and English is required; residence in Buenos Aires is expected.

Qualifications

• Experience in digital marketing or customer experience roles using data to inform campaigns.
• Strong MS Excel skills with data analysis, formulas and charts for reports.
• Familiarity with online channels (web, social, self-service) and their impact on engagement.
• Experience working in hybrid environments with effective time management and collaboration tools.

Responsibilities

• Drive digital marketing activities to enhance customer service experiences and online engagement.
• Analyze customer interactions and service data in Excel to identify trends and improvements.
• Develop and maintain performance reports for digital campaigns with key metrics.
• Collaborate with customer service and marketing to design intuitive online touchpoints.
• Monitor campaign metrics to ensure positive service outcomes and satisfaction scores.
• Optimize content and messaging for online platforms based on feedback.
• Coordinate hybrid work activities to ensure aligned priorities and delivery.
• Build dashboards in Excel to provide concise leadership summaries.
• Support continuous improvement by testing new digital approaches and documenting outcomes.
• Ensure data privacy and compliance in handling customer data and interactions.

Skills

Digital marketing

MS Excel proficient

Online channels familiarity

Hybrid work experience

Education

Hospitality/Hotel Administration background

Tools

MS Excel

Job description

Marriott International’s Sheraton location in Buenos Aires seeks a hybrid Digital Marketing & Customer Experience Specialist. You will support sales and marketing with high-quality digital initiatives, using advanced MS Excel capabilities to analyze data and inform campaigns.

You will collaborate with sales, marketing, and service teams, creating effective online touchpoints and accurate reporting. Fluency in Spanish and English is required; residence in Buenos Aires is expected.