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Marriott in Buenos Aires seeks a hybrid Analyst, Customer Service to deliver high-quality digital marketing support for customer service initiatives. The role leverages strong MS Excel capabilities and channel understanding, collaborating with cross-functional teams to optimize campaigns, improve customer satisfaction, and generate accurate reporting to drive business growth.
The position emphasizes data-driven insights, support for marketing and sales strategies, and engagement with internal
Hoy
Description
Key Responsibilities May Include:
Remote Type
Hybrid Remote
Description
Key Responsibilities May Include:
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Développement d'entreprise, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Av. Madero 1250, Retiro, ., Buenos Aires Buenos Aires 1104, Argentina
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
**Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM
**Language Requirements:** Fluent Spanish and English (mandatory)
**Education:** Degree or studies in Hotel Administration, Hospitality Management, or related fields
**Technical Skills:** Proficiency in Microsoft Office Suite
**Experience:** Previous sales experience within the hospitality industry
**Competencies:** Results-oriented, strong teamwork skills, and excellent interpersonal abilities
**Location:** Must reside in Buenos Aires.
**Job Summary**
This hybrid role focuses on delivering high quality digital marketing support for customer service initiatives using strong MS Excel capabilities and online channel understanding. The specialist collaborates with cross functional teams during day shifts to optimize campaign performance enhance customer satisfaction and produce accurate reporting insights that directly support business growth and positive societal impact.
**Responsibilities**
+ Drive execution of digital marketing activities that enhance customer service experiences