Luxury Coffee Boutique Sales Ambassador & Club Trainer

Agency; Quilmes; Hybrid; ARS 600,000 - 850,000; Full time

Job summary

Marriott International in Buenos Aires seeks a candidate to deliver high-quality digital marketing support for customer service initiatives. The role leverages strong MS Excel capabilities and cross-functional collaboration to optimize campaigns and improve satisfaction.

The hybrid work model requires coordinating onsite and remote work sessions, with a focus on accurate reporting and data-driven decisions. Fluency in Spanish and English is preferred, aligning with global brand standards.

Qualifications

• Showcase experience in digital marketing or customer experience roles where customer service data was actively used to inform campaign design and performance optimization.
• Demonstrate strong proficiency in MS Excel including data analysis, use of formulas and charts, and preparation of structured reports.
• Highlight familiarity with online channels such as websites, social media, or self-service portals and describe how previous work improved engagement or streamlined customer service processes.
• Present experience working in hybrid environments that required effective time management, collaboration tools usage, and consistent delivery of outcomes.

Responsibilities

• Drive execution of digital marketing activities that enhance customer service experiences and strengthen online engagement across targeted channels.
• Analyze customer interaction and service data using MS Excel to identify trends, pain points, and improvement opportunities.
• Develop and maintain detailed performance reports for digital campaigns using advanced Excel functions.
• Collaborate with customer service and marketing teams to design online touchpoints that are intuitive and aligned with brand standards.
• Monitor day-to-day campaign metrics to ensure positive influence on customer service outcomes.
• Optimize content and messaging for online platforms based on customer feedback and service insights.
• Coordinate hybrid work activities to ensure consistent communication and efficient delivery of digital marketing tasks.
• Utilize MS Excel to build dashboards and track performance indicators for online service campaigns.

Skills

MS Excel

Digital marketing

Customer data analysis

Hybrid work experience

Job description

• **Additional Information**
• **Job Number**
• **Job Category** Sales & Marketing
• **Location** Av. Madero 1250, Retiro, ., Buenos Aires Buenos Aires 1104, Argentina
• VIEW ON MAP ( Full Time
• **Located Remotely?** N
• **Position Type** Non-Management
• **POSITION SUMMARY**

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM

**Language Requirements:** Fluent Spanish and English (mandatory)

**Education:** Degree or studies in Hotel Administration, Hospitality Management, or related fields

**Technical Skills:** Proficiency in Microsoft Office Suite

**Experience:** Previous sales experience within the hospitality industry

**Competencies:** Results-oriented, strong teamwork skills, and excellent interpersonal abilities

**Location:** Must reside in Buenos Aires.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Summary

This hybrid role focuses on delivering high quality digital marketing support for customer service initiatives using strong MS Excel capabilities and online channel understanding. The specialist collaborates with cross functional teams during day shifts to optimize campaign performance enhance customer satisfaction and produce accurate reporting insights that directly support business growth and positive societal impact.

Responsibilities

• Drive execution of digital marketing activities that enhance customer service experiences and strengthen online engagement across targeted channels ensuring alignment with organizational goals and customer expectations.
• Analyze customer interaction and service data using MS Excel to identify trends pain points and improvement opportunities that can be translated into actionable marketing and service enhancement initiatives.
• Develop and maintain detailed performance reports for digital campaigns using advanced Excel functions enabling transparent visibility into key metrics for stakeholders and timely data driven decisions.
• Collaborate with customer service and marketing teams to design online touchpoints that are intuitive responsive and aligned with brand standards supporting a seamless journey for diverse customer segments.
• Monitor day to day campaign metrics such as response rates resolution times and satisfaction scores to ensure digital marketing activities positively influence customer service outcomes.
• Optimize content and messaging for online platforms based on customer feedback and service insights ensuring that communications are clear empathetic and focused on resolving customer needs effectively.
• Coordinate hybrid work activities by attending onsite collaboration sessions and remote working blocks to ensure consistent communication alignment on priorities and efficient delivery of digital marketing tasks.
• Utilize MS Excel to build dashboards and track performance indicators for online service campaigns supporting leadership with concise visual summaries that highlight progress and areas requiring attention.
• Support continuous improvement initiatives by testing new digital approaches for service communication documenting outcomes and recommending refinements grounded in quantitative and qualitative data.
• Ensure adherence to data privacy and compliance standards when handling customer service and online interaction data maintaining accurate records and safeguarding sensitive information through disciplined practices.
• Provide clear updates to stakeholders on campaign status service impact and key findings from Excel based analyses contributing to transparent communication and shared understanding of results.
• Coordinate with technology and operations teams to troubleshoot issues affecting online service experiences ensuring that digital marketing messages and service workflows remain consistent and reliable.
• Contribute to organizational purpose by shaping digital experiences that make customer interactions more efficient respectful and accessible thereby supporting broader societal trust in responsible business practices.

Qualifications

• Showcase experience in digital marketing or customer experience roles where customer service data was actively used to inform campaign design and performance optimization.
• Demonstrate strong proficiency in MS Excel including data analysis use of formulas and charts and preparation of structured reports that enable clear interpretation by business stakeholders.
• Highlight familiarity with online channels such as websites social media or self service portals and describe how previous work improved engagement or streamlined customer service processes.
• Present experience working in hybrid environments that required effective time management collaboration tools usage and consistent delivery of outcomes