Technical Support Specialist - Temporary contract

Hirebridge; Argentina; Híbrido; ARS 800.000 - 1.200.000; A tiempo parcial

Descripción de la vacante

Sovos is seeking a Technical Support Specialist for a temporary contract. You will respond to tickets, calls, and emails; troubleshoot software issues; document interactions; escalate complex problems when needed; and provide onboarding support to new customers.

You will train customers, follow up on resolutions, and work with product teams to identify recurring issues. Remote-friendly with some travel to Sovos locations.

Formación

• Strong technical aptitude and ability to learn new software quickly.
• Clear, concise verbal and written communication for diverse users.
• Patient and empathetic approach, even in high-stress situations.
• Analytical mindset with strong diagnostic capabilities.
• Capable of working independently and collaborating with teammates.
• Efficiently manage multiple support cases with varying priorities.
• Proficient in English for customer interactions.

Responsabilidades

• Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
• Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
• Document all customer interactions, issues, and resolutions in the support ticketing system
• Escalate complex technical problems to appropriate Sovos support teams when necessary
• Provide product training and onboarding assistance to new customers
• Conduct regular follow-ups with customers to ensure satisfaction with resolutions
• Identify recurring issues and collaborate with product teams on improvement opportunities

Conocimientos

Technical aptitude

Excellent communication

Empathetic customer service

Problem solving

Independent with teamwork

Time management

English communication

Descripción del empleo

Technical Support Specialist - Temporary contract

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job Responsibilities

Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner

Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions

Document all customer interactions, issues, and resolutions in the support ticketing system

Escalate complex technical problems to appropriate Sovos support teams when necessary

Provide product training and onboarding assistance to new customers

Conduct regular follow-ups with customers to ensure satisfaction with resolutions

Identify recurring issues and collaborate with product teams on improvement opportunities

Skills Required

Strong technical aptitude with the ability to quickly learn new software platforms and technologies

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

Patient and empathetic approach to customer service, even during high-stress situations

Problem-solving mindset with strong analytical and diagnostic abilities

Self-motivated with the ability to work independently while also collaborating effectively with team members

Time management skills to balance multiple support cases with varying priorities

Language - Able to speak and write English for phone calls/messages to customers in addition to the primary language for the product(s) being supported

Environmental Job Requirement and Working Conditions

Primary office location: Tucuman - Remote with ability to go to office available.

Position Requires

minimal (less than 25%) travel required both domestic and international to Sovos locations and events

Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.