Global Retail Services Architect - LATAM Lead

NCR Voyix Corporation; Buenos Aires; Hybrid; ARS 138,464,000 - 200,003,000; Full time

Job summary

NCR Voyix Corporation in Buenos Aires seeks a Services Architect LATAM to lead end-to-end service design across Break/Fix, Managed Services, and multi-vendor models. You will evaluate feasibility, costs, and profitability to ensure solutions meet client requirements and NCR Voyix objectives.

You will own the proposals process, drive contract negotiations through signature, and collaborate with global teams to design scalable, multi-region delivery models.

Qualifications

• Experience in a customer-facing role involving service design, pre-sales, solution consulting, or contract negotiation.
• Strong knowledge of Break/Fix and Managed Services environments, with ITIL principles.
• Experience designing and supporting global or multi-region service solutions.
• Ability to collaborate with external partners and vendor ecosystems to deliver integrated service offerings.
• Strong commercial acumen, including experience with deals valued over $1M USD.
• Excellent written and verbal communication skills; able to present complex concepts clearly.
• Experience with service cost modeling, pricing strategies, and business case development.
• Comfortable presenting solutions to customers and senior stakeholders.
• Fluent in English, both written and spoken.

Responsibilities

• Lead the design and development of end-to-end service solutions (Break/Fix, Managed Services, multi-vendor).
• Evaluate feasibility, cost structures and profitability to align with customer requirements and NCR Voyix objectives.
• Own and manage internal approval for service proposals before customer submission.
• Drive development, negotiation and execution of service contracts through signature.
• Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models.
• Prepare and deliver presentations, proposals, and documentation articulating value of NCR Voyix offerings.
• Support the creation and improvement of reusable assets (templates, proposal content, pre-sales materials).
• Challenge and optimize commercial models to increase competitiveness while maximizing customer value.
• Ensure timely delivery of accurate service design documentation.
• Act as trusted advisor to internal stakeholders and customers throughout the design lifecycle.

Skills

Customer-facing experience

Service design

Pre-sales

Solution consulting

Contract negotiation

Break/Fix

Managed Services

ITIL (ITIL4 preferred)

Global/multi-region service solutions

Vendor ecosystems

Commercial acumen

Deals over $1M USD

Communication skills

Presenting to stakeholders

Cost modeling & pricing

Business case development

English fluency

Education

Bachelor's degree in Business/Engineering/CS/Economics

Job description

NCR Voyix Corporation in Buenos Aires seeks a Services Architect LATAM to lead end-to-end service design across Break/Fix, Managed Services, and multi-vendor models. You will evaluate feasibility, costs, and profitability to ensure solutions meet client requirements and NCR Voyix objectives.

You will own the proposals process, drive contract negotiations through signature, and collaborate with global teams to design scalable, multi-region delivery models.