Global Customer Success Strategy & Operations Leader

Payoneer Inc.; Buenos Aires; Presencial; ARS 133.982.000 - 223.304.000; Jornada completa

Descripción de la vacante

Payoneer Inc. is seeking a Customer Success Strategy & Operations Manager to drive scalable processes and operational excellence across regional CS teams. You will partner with regional CS leadership while leading global programs to improve customer outcomes and business performance.

Ideal candidates bring 5+ years in CS/Revenue/Business Operations, strong PM and stakeholder skills, and a data-driven mindset. Experience with Salesforce, BI tools, and AI-powered solutions is a plus.

Formación

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.
• Experience with building AI tools is a strong advantage.
• Experience with Salesforce and business intelligence tools is a strong advantage

Responsabilidades

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Conocimientos

Cross-functional leadership

Project management

Analytical skills

Stakeholder management

Data-driven mindset

AI tools experience

Herramientas

Salesforce

Business Intelligence tools

Descripción del empleo

Payoneer Inc. is seeking a Customer Success Strategy & Operations Manager to drive scalable processes and operational excellence across regional CS teams. You will partner with regional CS leadership while leading global programs to improve customer outcomes and business performance.

Ideal candidates bring 5+ years in CS/Revenue/Business Operations, strong PM and stakeholder skills, and a data-driven mindset. Experience with Salesforce, BI tools, and AI-powered solutions is a plus.