Customer Success Strategy & Operations Manager

Payoneer Inc.; Buenos Aires; Presencial; ARS 133.982.000 - 223.304.000; Jornada completa

Descripción de la vacante

Payoneer Inc. is seeking a Customer Success Strategy & Operations Manager to drive scalable processes and operational excellence across regional CS teams. You will partner with regional CS leadership while leading global programs to improve customer outcomes and business performance.

Ideal candidates bring 5+ years in CS/Revenue/Business Operations, strong PM and stakeholder skills, and a data-driven mindset. Experience with Salesforce, BI tools, and AI-powered solutions is a plus.

Formación

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.
• Experience with building AI tools is a strong advantage.
• Experience with Salesforce and business intelligence tools is a strong advantage

Responsabilidades

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Conocimientos

Cross-functional leadership

Project management

Analytical skills

Stakeholder management

Data-driven mindset

AI tools experience

Herramientas

Salesforce

Business Intelligence tools

Descripción del empleo

Customer Success Strategy & Operations Manager

Growth (Sales, Customer Success, Marketing, and Partnerships)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

As a Regional Customer Success Operations Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.

What You'll Do

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Who You Are

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.
• Experience with building AI tools is a strong advantage.
• Experience with Salesforce and business intelligence tools is a strong advantage

The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.