Global Customer Service & Booking Specialist

ZIM Integrated Shipping Services Ltd.; Buenos Aires; Hybrid; ARS 8,928,000 - 13,392,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Representative to manage end-to-end shipment support, booking changes, and client communications in a fast-paced environment.

You will coordinate with terminals and internal teams to ensure timely responses and maintain high service standards. Ideal candidates hold Foreign Trade education, strong English skills, and a customer-centric mindset, with experience in global logistics preferred.

Qualifications

• Academic education in Foreign Trade.
• Experience in a global shipping company is advantageous.
• Proficient in MS Office, especially Excel.
• Strong English communication (speaking, reading, writing).
• Customer-focused approach and analytical thinking.

Responsibilities

• Track and trace shipments and manage ETA/cut-off confirmations.
• Create, amend and cancel bookings; monitor SLA of 2 hours for confirmations.
• Coordinate with terminals and internal teams to resolve issues.
• Handle internal queries with Documentation, Finance, Sales, Operations and Equipment.
• Provide timely customer notifications and identify service improvement opportunities.

Skills

Customer service

Analytical thinking

MS Office

Excel

Education

Academic education in Foreign Trade

Tools

MS Office

Excel

Job description

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Representative to manage end-to-end shipment support, booking changes, and client communications in a fast-paced environment.

You will coordinate with terminals and internal teams to ensure timely responses and maintain high service standards. Ideal candidates hold Foreign Trade education, strong English skills, and a customer-centric mindset, with experience in global logistics preferred.