Customer Service

JAS Worldwide; Córdoba; Presencial; ARS 334.800 - 502.200; Jornada completa

Descripción de la vacante

JAS Worldwide in Córdoba, Argentina, is seeking a Customer Service representative to be the primary contact for customers. The role demands 2+ years of operations experience and advanced English skills. Candidates must excel in Microsoft Office, multitask effectively, and demonstrate strong problem-solving abilities. Key responsibilities include processing shipment orders, maintaining accurate reporting, and addressing customer inquiries. JAS offers a dynamic and supportive work environment.

Formación

• Minimum 2 years' experience in operations.
• Good written and verbal communication skills.
• Self-motivated, able to work in a team and independently.

Responsabilidades

• Act as primary contact for customers and support operational duties.
• Process orders for shipment and maintain accurate data.
• Analyze complaints related to billing or service.

Conocimientos

Microsoft Office suite

Excel

Detail oriented

Customer oriented

Cross selling capabilities

Problem-solving

Multitasking

English advanced

Descripción del empleo

Overview

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

Responsibilities

• Customer Service is the primary contact for any customer. The Customer Service (CS) intercepts shipping orders, keyes orders into the system, and conducts follow-up with requestors, customers, and foreign JAS offices. The CS communicates between departments and customers to solve and support operational duties, aiming for growth of volumes and gross profit and cross-selling initiatives.
• Provide a high level of accurate, complete, and timely response to internal and external reporting.
• Processes orders for shipment received from customers or foreign JAS offices.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related shipment documents; informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
• Submit into the system the total cost for the customer and maintain copies of orders as requested.
• Drive better overall sales and marketing intelligence/insight into the assigned target.
• Acquire new traffic imports, exports, and additional local services; post-landing, customs clearance, and spot business opportunities.
• Drive new revenue streams through better execution of marketing and lead generation campaigns and programs for the target assigned.
• Reduce marketing operational costs to improve marketing ROI; coordinate with operations to expedite or trace missing or delayed shipments.
• Compile statistics and prepare accuracy data for the target.
• Investigate overdue and damaged shipments or shortages for customers and/or air and ocean carriers.
• Analyze complaints concerning billing or service; refer service-failure complaints to designated departments and update customers in a timely manner.
• Provide back-up support for all accounts included in the target.

Qualifications

• Computer skills including Microsoft Office suite, Excel and operational systems (C1, forward, etc.).
• Good written and verbal skills.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Cross selling capabilities.
• Customer oriented.
• Follow-up on pending issues and orders.
• Able to effectively solve problems.
• Able to establish priorities and multi-task.
• English advanced.

Education and Experience

• A minimum of 2 (two) years’ experience in operations.

Environment

100% performed in a climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. The employee is frequently required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

Additional

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. The incumbent may be required to perform additional and/or different responsibilities from those set forth above. The declarations are not intended to be an all-inclusive list of duties or skills. They describe the general nature of the job.