Global Account Support Leader - Associate Director

EY; Buenos Aires; Presencial; ARS 277.997.000 - 432.439.000; Jornada completa

Descripción de la vacante

EY Global Delivery Services is seeking an accomplished GDS Account Support Leader (Associate Director) to drive operational excellence and service delivery across EY locations. You will oversee end-to-end performance, governance, and stakeholder relationships while shaping the workforce of the future through upskilling and transformation initiatives.

The role emphasizes strategic partnership with Global and Regional teams, process improvement through data-driven insights, and the rollout of

Formación

• Significant leadership experience in Finance or professional services.
• Proven track record delivering Operational Excellence and Service Delivery Excellence across multi-location shared services or GDS.
• Strong CI capability with data-driven improvement through root-cause analysis.
• Strong financial and operational management including productivity, cost, and workforce planning.
• Experience managing senior stakeholder relationships across global/regional orgs.
• Experience building future-ready capabilities via upskilling/reskilling and understanding AI impacts.
• Demonstrated success leading change with measurable business outcomes and executive communication.

Responsabilidades

• Own operational performance across all GDS locations, focusing on productivity, utilization, cost, quality and efficiency.
• Lead end-to-end service delivery performance and stakeholder satisfaction, aligning with business needs.
• Identify process improvement and transformation opportunities using data and frontline insights.
• Collaborate with Global/Regional teams to inform design decisions on process improvements, technology and workforce.
• Partner with GPO and transformation teams to pilot improvements, including AI and automation, ensuring scalable, benefits-delivering solutions.
• Translate Global Account Support Strategy into operational plans across all locations.
• Lead and develop a large, global, inclusive organization with focus on talent, engagement, retention and succession.

Conocimientos

Leadership experience

Operational excellence

Continuous improvement

Financial & operational mgmt

Stakeholder management

Future of work & upskilling

Change leadership

Descripción del empleo

EY Global Delivery Services is seeking an accomplished GDS Account Support Leader (Associate Director) to drive operational excellence and service delivery across EY locations. You will oversee end-to-end performance, governance, and stakeholder relationships while shaping the workforce of the future through upskilling and transformation initiatives.

The role emphasizes strategic partnership with Global and Regional teams, process improvement through data-driven insights, and the rollout of