Genesys Cloud L1 Support Engineer - Remote PST

Miratech Group; Buenos Aires; Híbrido; ARS 63.424.000 - 96.646.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation program

Remote work

Growth opportunities

Multicultural environment

Relentless Performance culture

Sustainability values

Descripción de la vacante

Miratech Group is hiring a Junior L1 Genesys Support Engineer for Genesys Cloud projects. This role focuses on callflow updates, troubleshooting, and resolving client issues within the PST time zone in a full-time, full-remote capacity.

The ideal candidate is a quick learner with strong customer focus and a willingness to grow in Genesys technology, with English proficiency at B2 or higher. You will collaborate with a global support team and contribute to high-quality service delivery.

Formación

• Experience in Technical Support and issue resolution.
• Understanding of SLA concepts and meeting SLA requirements.
• Detail-oriented with a proactive problem-solving approach.
• eagerness to grow in Genesys technologies and learn quickly.

Responsabilidades

• Receive and process requests per alerts and calls within SLA.
• Clarify incoming requests with customers and route tickets to L2 engineers.
• Respond promptly to alerts and follow defined procedures.
• Acknowledge OpsGenie alerts and create tickets.
• Implement fixes at L1/L2 level per procedures.

Conocimientos

Troubleshooting

Technical Support

SLA knowledge

Attention to detail

Growing mindset

Fast learner

Team collaboration

Genesys concepts

English Proficiency (B2+)

Herramientas

Genesys Cloud

Descripción del empleo

Miratech Group is hiring a Junior L1 Genesys Support Engineer for Genesys Cloud projects. This role focuses on callflow updates, troubleshooting, and resolving client issues within the PST time zone in a full-time, full-remote capacity.

The ideal candidate is a quick learner with strong customer focus and a willingness to grow in Genesys technology, with English proficiency at B2 or higher. You will collaborate with a global support team and contribute to high-quality service delivery.