Agency Securities Finance: Client Service Associate

Testing Site - JPMC; Buenos Aires; On-site; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Generous vacation

Medical coverage for you and your faml

Employee Assistance Program

Job summary

JPMorganChase in Buenos Aires is seeking an Operational Service Delivery Associate for the Agency Securities Finance (ASF) team. You will be the primary contact for day-to-day client questions and requests, supporting service delivery across the end-to-end ASF function.

The role emphasizes proactive monitoring, client communications, data-driven analysis, and collaboration with Relationship Management to drive service reviews and workshops.

Qualifications

• Bachelor’s degree completed; Finance orientation a plus.
• Strong client service background required; ability to manage client inquiries.
• Excellent written and spoken English; clear executive communication.
• Detail-oriented with strong analytical thinking and problem solving.
• Ability to work independently and across teams to resolve issues.

Responsibilities

• Proactively monitor and maintain operational service levels for clients.
• Manage incoming and outgoing client queries across the end-to-end Agency Securities Finance function.
• Drive escalation of client service-delivery issues to all relevant internal JPMorganChase stakeholders to ensure focus and timely resolution.
• Leverage available data to provide meaningful analysis to clients, highlighting opportunities to improve their operating model.
• Train clients on self-service portals and provide education on the reporting suite.
• Partner with Relationship Management teams to deliver client service reviews and due-diligence workshops.
• Build and maintain a strong network of internal stakeholders across the business to help clients navigate the firm.
• Own the change-management agenda for client requests related to product and/or reporting enhancements, changes, or additions, driving a consistent support model across clients (limiting bespoke processes).
• Own client reporting needs to ensure alignment with market trends and client expectations.
• Partner with internal and external auditors to ensure appropriate and timely dissemination of required reports and information.

Skills

Client focus

English communication

Client-management

Attention to detail

Analytical mindset

Process-flow understanding

Team collaboration

2+ years client service

Education

Bachelor’s degree completed

Job description

JPMorganChase in Buenos Aires is seeking an Operational Service Delivery Associate for the Agency Securities Finance (ASF) team. You will be the primary contact for day-to-day client questions and requests, supporting service delivery across the end-to-end ASF function.

The role emphasizes proactive monitoring, client communications, data-driven analysis, and collaboration with Relationship Management to drive service reviews and workshops.