Fine Dining FOH Manager

Oaklawn Jockey Club; Municipio de General Pizarro; On-site; Confidencial; Full time

Job summary

Oaklawn Jockey Club is seeking an Oak Room Manager to lead the Front of House team in our Oak Room Restaurant. You will direct operations, train staff, and ensure top-tier guest experiences in a fine-dining environment.

Responsibilities include developing dining-room schedules, managing budgets, and upholding health and safety standards while driving customer satisfaction and staff engagement.

Qualifications

• Bachelor's Degree or 4 years supervisory or managerial experience (education/experience).
• Minimum 3+ years in leadership role in full-service fine dining.
• Extensive wine knowledge and ability to manage a large wine list.
• Experience opening a fine dining restaurant.
• Strong guest, staff and conflict resolution skills.
• Proficient in Microsoft Outlook; ability to write reports and manuals.
• Flexible to work all shifts including holidays, nights, weekends, and overtime.

Responsibilities

• Supervise and manage staff in the Front of House (FOH) department.
• Develop, implement, and monitor operational goals and profitability.
• Create effective schedules while controlling labor costs and maintaining guest satisfaction.
• Assist in budgeting and report budget concerns to the manager.
• Promote exceptional customer service and ensure standards are met.
• Develop staff through training programs and recognition initiatives.
• Maintain cost control and health/safety compliance.
• Oversee scheduling, breaks, floor plans, and performance evaluations.

Skills

Leadership

Wine knowledge

Customer service

Communication

Organizational skills

Education

Bachelor's Degree or equivalent

Tools

Microsoft Outlook

Job description

Oaklawn Jockey Club is seeking an Oak Room Manager to lead the Front of House team in our Oak Room Restaurant. You will direct operations, train staff, and ensure top-tier guest experiences in a fine-dining environment.

Responsibilities include developing dining-room schedules, managing budgets, and upholding health and safety standards while driving customer satisfaction and staff engagement.