Banquet Shift Leader - F&B Events & Guest Service

Minor Hotels; Buenos Aires; Vor Ort; ARS 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Worldwide experience – 150 nationalit

Career development opportunities

Training programmes

Wellbeing initiatives and flexible —

Team recognition programmes

Sustainability and volunteering

Team member rates and promotions

Zusammenfassung

Minor Hotels Europe & Americas is seeking a Banqueting Shift Leader to oversee all aspects of banquets and events, from room setup to service quality and guest satisfaction. You will coordinate daily F&B operations, manage staff shifts, and ensure brand standards across events.

Responsibilities include managing guest expectations, upselling, cost control, and compliance with health and safety standards. The role requires strong English communication, teamwork, and a professional demeanor.

Qualifikationen

• 2 to 3 years experience in F&B.
• Good knowledge of English.
• Availability to work afternoon/evening shift.
• Working knowledge of software programs (Microsoft Office, TMS, etc.) and POS system.
• Communication and interpersonal skills.
• Results-oriented with the ambition to exceed customer expectations.
• Commercial initiative.
• Teamwork.
• Respectful and professional.

Aufgaben

• Coordinate daily F&B operations and ensure brand standards.
• Organise and allocate restaurant staff activities and shifts.
• Oversee F&B team performance across areas of responsibility.
• Ensure team members are aware of and offer hotel products and services.
• Implement information from internal departments within the F&B team.
• Supervise the event set-up in hotel rooms.
• Maintain direct contact with guests to meet expectations.
• Demonstrate knowledge of frequent guests and preferences.
• Manage guest concerns and ensure satisfaction.
• Monitor up-selling and cross-selling within F&B.
• Contribute to cost control across areas of responsibility.
• Ensure health, safety, hygiene and alcohol awareness standards.

Kenntnisse

English proficiency

Communication skills

Interpersonal skills

Results oriented

Commercial initiative

Teamwork

Customer focus

Tools

Microsoft Office

POS system

Jobbeschreibung

Minor Hotels Europe & Americas is seeking a Banqueting Shift Leader to oversee all aspects of banquets and events, from room setup to service quality and guest satisfaction. You will coordinate daily F&B operations, manage staff shifts, and ensure brand standards across events.

Responsibilities include managing guest expectations, upselling, cost control, and compliance with health and safety standards. The role requires strong English communication, teamwork, and a professional demeanor.