Dynamics 365 CE/CRM Consultant

Zim Directory; Argentina; Remote; ARS 1,800,000 - 2,400,000; Full time

Job summary

Zim Directory in Argentina is seeking a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives, guiding CRM solutions and key decisions to deliver scalable, secure, and well-integrated systems that improve sales and customer service.

You will design patterns, oversee data, security, and integrations, troubleshoot issues, mentor junior consultants, and communicate progress and risks to clients and cross-functional teams.

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 5+ years of consulting and implementing Microsoft Dynamics 365 CE/CRM.
• Experience in complex production environments.
• Proficiency in Power Platform and Dataverse, CRM configuration, data modeling and integrations.
• Strong focus on quality, service continuity, performance, and risk assessment.
• B2 English proficiency and ability to read technical documentation.

Responsibilities

• Design complex CRM solutions and integrations with Dynamics 365 CRM and related processes.
• Define technical patterns, controls, and standards for configuration and Power Platform.
• Establish data, security, integrations, and production environment strategies.
• Troubleshoot issues and perform root cause analysis.
• Lead reviews, validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to junior consultants.
• Support client decision-making with architecture, security, and operations teams.
• Identify reusable assets and suggest improvements to standards and delivery practices.
• Maintain clear documentation and communicate progress, risks, and blockers.

Skills

Communication skills

Analytical thinking

Problem solving

Results oriented

Accountability

Continuous learning

Technical leadership

Education

Bachelor's degree in Systems Engineering

Tools

Dynamics 365 CE/CRM

Power Platform

Dataverse

CRM configuration

Data modeling

Integrations

Security management

Automation & business rules

Job description

Headquarters: Argentina
URL: http://evopoint.io

About the Role

We are looking for a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives involving Microsoft Dynamics 365 Customer Engagement and CRM.

In this role, you will design and guide CRM solutions, define technical patterns and key implementation decisions, and help ensure scalable, secure, reliable, and well-integrated solutions that improve sales, customer service, and the overall customer experience.

Key Responsibilities

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish strategies for data, security, integrations, and critical production environments.
• Troubleshoot complex technical issues and lead root cause analysis.
• Optimize solutions for reliability, security, performance, automation, and cost efficiency.
• Evaluate technical alternatives and communicate risks, dependencies, and trade-offs.
• Lead technical reviews, solution validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to less experienced consultants.
• Support technical decision-making with clients, architecture, security, and operations teams.
• Identify reusable assets and propose improvements to technical standards, processes, and delivery practices.
• Maintain clear documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle.

Required Qualifications

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field. Equivalent demonstrated professional experience may also be considered.
• 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.
• Strong experience working with complex production environments.
• Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.
• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.
• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.

What We’re Looking For

• Strong communication skills and customer/service orientation.
• Analytical thinking, structured problem solving, results orientation, and accountability.
• Continuous learning and the ability to apply new knowledge.
• Ability to guide others technically while collaborating effectively across multidisciplinary teams.

Nice to Have

Experience working across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable for this role.