Dynamics 365 CE/CRM Consultant

Evopoint; Argentina; A distancia; ARS 105.638.000 - 150.912.000; Jornada completa

Descripción de la vacante

Evopoint is seeking a Dynamics 365 CE/CRM Consultant to lead complex Dynamics 365 CE/CRM projects. You will design and guide CRM solutions, set technical patterns, and ensure scalable, secure, and well-integrated systems that improve sales and service.

You will collaborate with cross‑functional teams, mentor peers, handle data, security, and integrations, and communicate progress and risks throughout the project lifecycle.

Formación

• Bachelor’s degree or equivalent professional experience.
• 5+ years in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.
• Experience in complex production environments.
• Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.
• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.
• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.

Responsabilidades

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish strategies for data, security, integrations, and critical production environments.
• Troubleshoot complex technical issues and lead root cause analysis.
• Optimize solutions for reliability, security, performance, automation, and cost efficiency.
• Evaluate technical alternatives and communicate risks, dependencies, and trade-offs.
• Lead technical reviews, solution validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to less experienced consultants.
• Support technical decision-making with clients, architecture, security, and operations teams.
• Identify reusable assets and propose improvements to technical standards, processes, and delivery practices.
• Maintain clear documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle.

Conocimientos

Communication skills

Analytical thinking

Problem solving

Continuous learning

Technical guidance

Educación

Bachelor's degree or equivalent

Herramientas

Power Platform

Dataverse

Dynamics 365 Sales

Dynamics 365 Customer Service

Power Apps

Power Automate

Descripción del empleo

About the Role

We are looking for a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives involving Microsoft Dynamics 365 Customer Engagement and CRM.

In this role, you will design and guide CRM solutions, define technical patterns and key implementation decisions, and help ensure scalable, secure, reliable, and well-integrated solutions that improve sales, customer service, and the overall customer experience.

Key Responsibilities

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish strategies for data, security, integrations, and critical production environments.
• Troubleshoot complex technical issues and lead root cause analysis.
• Optimize solutions for reliability, security, performance, automation, and cost efficiency.
• Evaluate technical alternatives and communicate risks, dependencies, and trade-offs.
• Lead technical reviews, solution validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to less experienced consultants.
• Support technical decision-making with clients, architecture, security, and operations teams.
• Identify reusable assets and propose improvements to technical standards, processes, and delivery practices.
• Maintain clear documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle.
  

Required Qualifications

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field. Equivalent demonstrated professional experience may also be considered.
• 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.
• Strong experience working with complex production environments.
• Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.
• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.
• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.
  

What We’re Looking For

• Strong communication skills and customer/service orientation.
• Analytical thinking, structured problem solving, results orientation, and accountability.
• Continuous learning and the ability to apply new knowledge.
• Ability to guide others technically while collaborating effectively across multidisciplinary teams.

Nice to Have

Experience working across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable for this role.