Dynamics 365 CE/CRM Consultant

Ali Aydi; Argentina; Remote; ARS 1,800,000 - 3,000,000; Full time

Job summary

Ali Aydi is seeking a Dynamics 365 CE/CRM Consultant to technically lead complex initiatives. You will design CRM solutions, set technical patterns, and ensure secure, scalable integrations across sales and customer service processes.

The role requires 5+ years of consulting experience, deep Dynamics 365 and Power Platform expertise, and strong English communication skills. Applicants worldwide are welcome, with international opportunities.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 5+ years of consulting and implementing Microsoft Dynamics 365 CE/CRM or closely related solutions.
• Experience in complex production environments and large-scale deployments.
• Hands-on knowledge of Dynamics 365 Sales, Customer Service, Power Platform, Dataverse, CRM configuration, and security.
• Ability to assess quality, service continuity, performance, cost, and risk in solution design.
• B2 English proficiency and ability to understand technical documentation.

Responsibilities

• Design complex CRM solutions integrating Dynamics 365 CRM, CX, and business processes.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish data, security, integrations, and production environment strategies.
• Troubleshoot and lead root cause analyses for critical issues.
• Optimize solutions for reliability, security, performance, and cost efficiency.
• Lead technical reviews and operational readiness activities.
• Provide guidance and knowledge transfer to junior consultants.
• Support technical decision-making with clients and cross-functional teams.
• Identify reusable assets and propose improvements to standards and processes.
• Maintain clear project documentation and communicate progress and risks.

Skills

CRM solution design

Technical leadership

Data modeling

Security & access management

Power Platform experience

Client communication

Root cause analysis

Education

Bachelor's degree in Systems Engineering / Software Engineering / Business Administration / Industrial Engineering / Technology

Tools

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Customer Service

Power Platform

Dataverse

Job description

We are looking for a Dynamics 365 CE/CRM Consultant to technically lead complex consulting and implementation initiatives involving Microsoft Dynamics 365 Customer Engagement and CRM.

In this role, you will design and guide CRM solutions, define technical patterns and key implementation decisions, and help ensure scalable, secure, reliable, and well-integrated solutions that improve sales, customer service, and the overall customer experience.

Key Responsibilities

• Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling.
• Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform.
• Establish strategies for data, security, integrations, and critical production environments.
• Troubleshoot complex technical issues and lead root cause analysis.
• Optimize solutions for reliability, security, performance, automation, and cost efficiency.
• Evaluate technical alternatives and communicate risks, dependencies, and trade-offs.
• Lead technical reviews, solution validations, and operational readiness activities.
• Provide technical guidance and knowledge transfer to less experienced consultants.
• Support technical decision-making with clients, architecture, security, and operations teams.
• Identify reusable assets and propose improvements to technical standards, processes, and delivery practices.
• Maintain clear documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle.

Required Qualifications

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field. Equivalent demonstrated professional experience may also be considered.
• 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.
• Strong experience working with complex production environments.
• Hands‑on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.
• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.
• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.

What We’re Looking For

• Strong communication skills and customer/service orientation.
• Analytical thinking, structured problem solving, results orientation, and accountability.
• Continuous learning and the ability to apply new knowledge.
• Ability to guide others technically while collaborating effectively across multidisciplinary teams.

Nice to Have

Experience working across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable for this role.

Tags

Customer Support CRM CRM Systems and CRM Integration

Details

Who may apply Anywhere — no restriction stated by the employer As the board states it — check the description for country or time-zone limits.

Other requirements Applicant location: probably anywhere (no restriction stated)