Data Center Technical PM & Client Lead (Remote)

Bluelightconsulting; Rosario; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Bluelightconsulting seeks a Technical Project Manager for Data Center operations with a remote-friendly setup. You will own client relationships, translate requirements into actionable work orders, and manage multi-workstream projects spanning hardware deployment, cabling, power, and cooling.

The role combines hands-on technical leadership with process building, budget oversight, and vendor coordination across ITSM tools like Jira and ServiceNow.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.

Skills

Project management

Client communication

Team leadership

Budget tracking

Tools

Jira

ServiceNow

Zendesk

Job description

Bluelightconsulting seeks a Technical Project Manager for Data Center operations with a remote-friendly setup. You will own client relationships, translate requirements into actionable work orders, and manage multi-workstream projects spanning hardware deployment, cabling, power, and cooling.

The role combines hands-on technical leadership with process building, budget oversight, and vendor coordination across ITSM tools like Jira and ServiceNow.