Data Center Solutions PM - Remote Delivery Lead

Lever, Inc.; Municipio de Rincón de los Sauces; Remote; ARS 136,254,000 - 227,090,000; Full time

Job summary

Lever, Inc. is seeking a Technical Project Manager to own end-to-end datacenter projects remotely. You will manage client onboarding, translate requirements into actionable work orders, and oversee ticket lifecycles with Jira, ServiceNow, and Zendesk.

The role requires hands-on hardware knowledge and tight collaboration with vendors and internal teams. Responsibilities include budgeting, change orders, and delivering clear client reports while maintaining dashboards for visibility.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role; account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.

Skills

Client facing

ITSM tooling

Budget management

Team leadership

Project management

Technical infrastructure

Tools

Jira

ServiceNow

Zendesk

Job description

Lever, Inc. is seeking a Technical Project Manager to own end-to-end datacenter projects remotely. You will manage client onboarding, translate requirements into actionable work orders, and oversee ticket lifecycles with Jira, ServiceNow, and Zendesk.

The role requires hands-on hardware knowledge and tight collaboration with vendors and internal teams. Responsibilities include budgeting, change orders, and delivering clear client reports while maintaining dashboards for visibility.