CX Platform Product Specialist

Siena AI; Argentina; Remote; ARS 1,800,000 - 3,000,000; Full time

Job summary

Siena AI, a fully distributed team, is seeking a product-focused professional to own a defined Siena product surface from end to end. You will understand how agents behave, diagnose issues, and bridge customers with the PM to influence future roadmap.

This hands-on role offers growth toward product management, product marketing, or deployment. You’ll own enablement content, run webinars, support sales, and conduct market research to drive product direction.

Qualifications

• Experience translating customer feedback into product improvements.
• Ability to create clear, actionable docs for non-technical audiences.
• Interest in product management, product marketing, or deployment as growth path.
• Strong communication across technical and non-technical stakeholders.

Responsibilities

• Own a defined Siena product surface and become its resident expert.
• Learn the platform cold: the agents, how they work together, prompt engineering, config, deployment.
• Diagnose agent behavior with authority: product, config, or customer setup.
• Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signals shaping the roadmap.
• Own enablement: the docs, guides, and live-chat material between too-technical and too-marketing.
• Run webinars and demos, support sales, and do the market research the team needs.
• Work the support queue on your surface as your direct line to product behavior.

Skills

Product surface ownership

Customer feedback synthesis

Prompt engineering

Documentation & enablement

Cross-functional collaboration

Job description

Siena AI, a fully distributed team, is seeking a product-focused professional to own a defined Siena product surface from end to end. You will understand how agents behave, diagnose issues, and bridge customers with the PM to influence future roadmap.

This hands-on role offers growth toward product management, product marketing, or deployment. You’ll own enablement content, run webinars, support sales, and conduct market research to drive product direction.