customer service - call scheduler

SDS (Cyprus) Limited; Córdoba; Presencial; ARS 68.002.000 - 98.224.000; Jornada completa

Descripción de la vacante

SDS (Cyprus) Limited is seeking an onboarding specialist to lead live client sessions and configure Connecteam to fit customers' workflows. You will configure schedules, forms, and policies, then migrate data from Excel/CSV while ensuring accuracy. The role emphasizes clear communication with customers and cross-functional teams.

You will advise on best practices, perform QA checks before go-live, and ensure seamless handoffs to Customer Success as customers achieve steady platform usage.

Formación

• 1+ year experience in SaaS onboarding, implementation, or related areas.
• Native or near-native English with strong presentation skills.
• Ability to translate complex requirements into actionable steps.

Responsabilidades

• Lead live onboarding and training sessions via Zoom/Meet.
• Configure and customize Connecteam to meet client needs.
• Build schedules, templates, and policies for customers.
• Import, migrate, and manage data using Excel/CSV.
• Perform QA checks to prevent go-live issues.
• Advise on best practices for adoption and usage.
• Document configurations and coordinate with teams for smooth handoffs.

Conocimientos

SaaS onboarding

Customer communication

Attention to detail

English fluency

Time-zone coordination

Educación

Tertiary education

Herramientas

Excel

CSV import

Descripción del empleo

ADVANCED ENGLISH IS A MUST

Some responsibilities will be:

• Lead live customer onboarding and training sessions via Zoom or Google Meet, understanding workflows and configuring the system in real time.
• Configure and customize Connecteam to meet customer requirements, including scheduling, attendance, PTO, payroll policies, forms, permissions, and roles.
• Build and implement schedules, templates, rules, forms, and policies to support customer operations.
• Import, migrate, and manage employee and scheduling data using Excel/CSV while ensuring data accuracy.
• Perform quality assurance checks, identify setup issues before go-live, and ensure accounts fully operational.
• Advise customers on best practices to drive successful adoption and long-term platform usage.
• Document configurations, action items, and collaborate with Customer Success and cross-functional teams to ensure seamless handoffs and onboarding success.

What hard skills do we need?

• 1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required)
• Strong technical aptitude and exceptional attention to detail
• Native or near-native English level with excellent presentation and communication - Confidence working directly with customers (often non-technical frontline managers)
• Ability to break down complex requirements into clear, actionable steps
• Comfortable working US hours (CST/EST time zone) - required for live calls
• Previous experience with SaaS configuration, operations, or back-office support - big plus.

• Requerimientos- Educación mínima: Terciario
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 60 años
• Conocimientos: Capacidad de asesorar, Servicio al cliente, Atención al cliente
• Personas con discapacidad: Sí
• Palabras clave: servicio, service, callcenter, teleoperador, telefonista, telephonist, telefonico