Customer Onboarding Manager - AgTech / Tecnología Agrícola

Icehouseventures; Buenos Aires; Presencial; ARS 132.725.744 - 176.967.658; Jornada completa

Descripción de la vacante

Halter is seeking a South American Launch Manager to own regional launch outcomes and build the team, playbook, and rhythms required for success across Argentina, Uruguay, and Brazil. You’ll be hands‑on with field deployments, then scale your team and processes to improve outcomes and efficiency.

You’ll travel regularly, stay close to producers, and adapt global frameworks to local ranching realities, delivering consistent, high‑quality launches in a fast‑growing market.

Formación

• Experience leading and developing teams in onboarding, deployment, delivery, or operations.
• Track record of owning outcomes, not just tasks.
• Willingness to travel and spend meaningful time in the field.

Responsabilidades

• Build and own Halter’s launch motion across South America: own regional launch outcomes and new deployment ARR.
• Establish how Halter launches in the region from the ground up – playbook, operating rhythm, and standards.
• Adapt Halter’s global launch frameworks to South American ranching realities while staying aligned with the global model.
• Monitor leading indicators of risk and opportunity and act early to protect customer confidence and outcomes.

Conocimientos

Team leadership

Regional deployment

Cross-functional collaboration

Field operations

Herramientas

Salesforce

Intercom

Mixpanel

Descripción del empleo

South American Launch Manager

As the South American Launch Manager, you will own how Halter lands and grows across the region. This builder’s role requires you to be accountable for launch outcomes and for building the team, systems, and playbook that deliver them. You’ll start close to the work and scale from there.

You will be hands‑on in the field, interacting with producers and deployments yourself, learning what local ganaderos and pecuaristas actually need. As the region grows, you’ll hire and develop the team that takes the frontline and shift your focus to outcomes, quality, and scale.

You will plan for regular travel across Argentina, Uruguay, and Brazil and real‑time presence on the ground.

What You’ll Do

• Build and own Halter’s launch motion across South America: own regional launch outcomes and new deployment ARR
• Establish how Halter launches in the region from the ground up – playbook, operating rhythm, and standards
• Adapt Halter’s global launch frameworks to South American ranching realities while staying aligned with the global model
• Monitor leading indicators of risk and opportunity and act early to protect customer confidence and outcomes
• Balance high‑touch, hands‑on delivery with efficient, repeatable execution as volume grows
• Stay close to producers and the field so decisions are grounded in practice
• Get hands‑on with deployments early and then step back as the team grows
• Carry the voice of the South American producer into every internal conversation
• Hire, onboard, and ramp the region’s first launch team
• Set clear expectations and drive execution through routines, coaching, and accountability
• Plan for the right coverage, capacity, and capability as new deployment ARR grows
• Create a high‑performance culture through coaching, feedback, and development
• Champion process consistency, tooling hygiene, and quality standards from day one
• Deliver against regional new deployment ARR goals
• Track and act on key launch metrics including activation, adoption, time‑to‑value, and cost‑to‑serve
• Identify where effort is disproportionately spent and redesign execution to cut low‑value work
• Build scalable, repeatable workflows that improve consistency and reduce time‑to‑value
• Take ownership of regional launch cost and efficiency without compromising customer experience
• Work closely with Sales to manage handoffs and set clear expectations
• Partner with Rev Ops and Support to keep launches operationally sound across borders
• Provide structured feedback to Product and Engineering grounded in regional context
• Represent the voice of the South American region in global planning and forecasting
• Feed learnings back into the global playbook and rely on leaders who have stood up new markets
• Do whatever it takes to make Halter succeed in South America

Who Are We Looking For

• Experience leading and developing teams in customer onboarding, deployment, delivery, or operations
• A track record of owning outcomes, not just executing tasks
• A builder’s mentality: comfortable with ambiguity and energized by building from zero
• Fluent in English and Spanish, Portuguese a bonus
• A willingness to travel and spend meaningful time in the field
• Confidence operating independently while staying aligned with a global org
• Strong cross‑functional collaboration
• Clear, straightforward communication
• Good judgment and the ability to adapt when plans change
• A genuine care for producers and quality of the work
• Agriculture or cattle ranching experience, especially with extensive grazing systems

Nice to Haves

• Experience launching or scaling a new market, region, or 0‑to‑1 motion
• Familiarity with the South American beef sector across Argentina, Uruguay, or Brazil
• Startup or high‑growth environment experience
• Familiarity with tools like Salesforce, Intercom, Mixpanel, or similar systems
• Experience working in ag‑tech

Join Our Team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. We welcome applicants from all backgrounds.