Customer Onboarding Manager - AgTech / Tecnología Agrícola

Halter; Buenos Aires; Presencial; ARS 134.182.160 - 193.818.675; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$1,000 personal growth fund

High‑performance, diverse team

Descripción de la vacante

Halter is seeking a South American Launch Manager to lead the region’s deployment and growth across Argentina, Uruguay, and Brazil. You will shape the launch playbook, embed processes, and adapt global frameworks to local realities in close partnership with the global org.

You will own regional outcomes, hire and ramp the first Launch team, and drive metrics like activation, adoption, and time-to-value while balancing hands‑on delivery with scalable execution in a fast‑growing market.

Formación

• Experience leading and developing teams, ideally in onboarding, deployment, delivery, or operations.
• Track record of owning outcomes – commercial, operational, or both – not just tasks.
• Builder’s mentality: comfortable with ambiguity and standing things up from zero.
• Fluent in English and Spanish; Portuguese is a bonus.
• Willingness to travel and spend meaningful time in the field.
• Ability to operate independently while aligned with a global org.
• Strong cross-functional collaboration across regions and time zones.
• Clear, straightforward communication.
• Good judgment and adaptability when plans change.
• Genuine care for producers and the quality of work.
• Experience in agriculture or cattle ranching, especially grazing systems.

Responsabilidades

• Own regional launch outcomes for Argentina, Uruguay, and Brazil with accountability for deployment ARR.
• Define the launch playbook, operating rhythm, and standards for future launches.
• Adapt global launch frameworks to South American realities while staying aligned with the global model.
• Monitor risk and opportunity indicators, protecting customer confidence and outcomes.
• Balance high‑touch delivery with scalable, repeatable execution as volume grows.
• Spend time in the field with producers to ground decisions in on‑field realities.
• Lead hands‑on deployments and producer interaction, scaling the team as needed.
• Voice of the South American producer in internal planning and product/engineering feedback.
• Hire, onboard, and ramp the region’s first Launch team in line with growth plans.
• Drive execution through coaching, accountability, and routines.

Conocimientos

Team leadership

English fluency

Spanish fluency

Builder mindset

Independent working

Cross-functional collaboration

Strong communication

Judgment

Herramientas

Salesforce

Intercom

Mixpanel

Descripción del empleo

South American Launch Manager

You’ll lead Halter’s launch and growth across South America. The role is a builder’s role where you’ll start close to the field, scale the team, and ultimately own deployment outcomes for Argentina, Uruguay, and Brazil. You’ll shape the launch motion, embed processes, and work closely with the global org to adapt frameworks to the region.

What You’ll Do

• Own regional launch outcomes across Argentina, Uruguay, and Brazil, with accountability for new deployment ARR as the market grows
• Establish how Halter launches in the region from the ground up – the playbook, operating rhythm, and standards for every future launch
• Adapt Halter’s global launch frameworks to the realities of South‑American ranching while staying aligned with the global operating model so the region can scale
• Monitor leading indicators of risk and opportunity, acting early to protect customer confidence and outcomes
• Balance high‑touch, hands‑on delivery with efficient, repeatable execution as volume grows
• Spend real time on estancias and fazendas alongside producers so decisions are grounded in on‑field realities
• Get hands‑on with deployments and producers directly, especially early, before stepping back as the team grows
• Carry the voice of the South‑American producer into every internal conversation
• Hire, onboard, and ramp the region’s first Launch team in line with growth plans
• Set clear expectations and drive execution through team routines, coaching, and accountability
• Plan for the right coverage, capacity, and capability as new deployment ARR grows
• Create a high‑performance culture through ongoing coaching, feedback, and development
• Champion process consistency, tooling hygiene, and quality standards from day one
• Deliver against regional new deployment ARR goals
• Track and act on key launch metrics including activation, adoption, time‑to‑value, and cost‑to‑serve
• Identify where time and effort are disproportionate, redesigning execution to cut low‑value work
• Build scalable, repeatable workflows that improve consistency and reduce time‑to‑value
• Take ownership of regional launch cost and efficiency without compromising the customer experience
• Work closely with Sales to manage handoffs and set clear customer expectations
• Partner with Rev Ops and Support to keep launches operationally sound across borders
• Provide structured feedback to Product and Engineering grounded in regional context, trends, and adoption barriers
• Represent the voice of the South‑American region in global planning, forecasting, and improvement work
• Lean on launch and customer leaders who have recently stood up new beef markets outside New Zealand, feeding learnings back to the global playbook
• Do what it takes to make Halter succeed in South America in an early‑stage market entry

Qualifications

• Experience leading and developing teams, ideally in customer onboarding, deployment, delivery, or operations
• A track record of owning outcomes – commercial, operational, or both – not just executing tasks
• A builder’s mentality: comfortable with ambiguity and energized by standing things up from zero
• Fluent in English and Spanish (Portuguese is a bonus); strong comfort across both languages given the role spans Argentina, Uruguay, and potentially Brazil
• A genuine willingness to travel and spend meaningful time in the field
• Confidence operating independently while staying aligned with a global org
• Strong cross‑functional collaboration: pulling in the right people and keeping everyone aligned across regions and time zones
• Clear, straightforward communication
• Good judgment and the ability to adapt when plans change
• A genuine care for the producers we serve and the quality of the work
• Agriculture or cattle ranching experience, especially with extensive grazing systems

Nice to Have

• Experience launching or scaling a new market, region, or 0‑to‑1 motion
• Familiarity with the South‑American beef sector across one or more of Argentina, Uruguay, or Brazil
• Startup or high‑growth environment experience
• Familiarity with tools like Salesforce, Intercom, Mixpanel, or similar systems
• Experience working in ag‑tech

Benefits

• $1,000 personal growth fund
• Opportunity to work with a high‑performance, diverse team dedicated to meaningful work