Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Comisión de Fomento de Perú; Presencial; ARS 33.263.000 - 34.303.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k)

Descripción de la vacante

Marshalls, part of The TJX Companies, is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You’ll model outstanding service, train staff, assign registers, and support loyalty programs to drive store success.

You will ensure smooth POS coverage, address customer concerns promptly, and maintain a safe, organized store. Flexible schedule and leadership experience are required.

Formación

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Descripción del empleo

Marshalls, part of The TJX Companies, is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You’ll model outstanding service, train staff, assign registers, and support loyalty programs to drive store success.

You will ensure smooth POS coverage, address customer concerns promptly, and maintain a safe, organized store. Flexible schedule and leadership experience are required.