Collections Analyst: Drive Revenue & Customer Care

S&P Global, Inc.; Buenos Aires; Hybrid; ARS 700.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Zusammenfassung

S&P Global is seeking a Credit and Collections team member in Buenos Aires to manage outstanding receivables and maintain compliant processes. You will collaborate with Sales, Order Management, and Client Relations to resolve payment issues and ensure timely invoicing and revenue protection.

The role requires strong English communication, problem-solving, and a customer-service mindset, with a full-time 9am–6pm schedule. English CV preferred.

Qualifikationen

• Excellent verbal and written communication in English.
• Strong problem solving skills.
• Commitment to excellent customer service.
• Full time job, Able to work from 9 am to 6 pm every day (or earlier).
• Ability to prioritize, manage multiple responsibilities and meet deadlines.

Aufgaben

• Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
• Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments
• Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Kenntnisse

Excellent English

Problem solving

Customer service

Time management

Detail oriented

Prioritization

Tools

MS Office

Excel

Jobbeschreibung

S&P Global is seeking a Credit and Collections team member in Buenos Aires to manage outstanding receivables and maintain compliant processes. You will collaborate with Sales, Order Management, and Client Relations to resolve payment issues and ensure timely invoicing and revenue protection.

The role requires strong English communication, problem-solving, and a customer-service mindset, with a full-time 9am–6pm schedule. English CV preferred.