Strategic Collections Analyst – AR & Customer Care

S&P Global; Buenos Aires; On-site; ARS 700,000 - 1,100,000; Full time

Benefits offered by this job

Health care coverage

Generous time off

Continuous learning

Retirement planning

Family-friendly perks

Job summary

S&P Global Credit and Collections in Buenos Aires is recruiting a Team Member to manage collections and sanctioned account handling within the Order to Cash process. You will engage with customers to secure timely payments, while maintaining data accuracy and compliance.

Collaborations with Sales, Order Management, Client Contract Support, and Client Relations are essential to resolve billing issues and protect revenue. Proficiency with Salesforce, Oracle, and Akritiv is expected.

Qualifications

• Excellent verbal and written communication in English
• Excellent problem solving skills
• Commitment to excellent customer service
• Full time job, Able to work from 9 am to 6 pm every day (or earlier)
• Strong attention to detail and goal oriented
• Ability to prioritize, manage multiple responsibilities and meet deadlines

Responsibilities

• Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
• Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments
• Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Skills

English communication

Problem solving

Customer service

Attention to detail

Prioritization

Tools

Salesforce

Oracle

Akritiv

Job description

S&P Global Credit and Collections in Buenos Aires is recruiting a Team Member to manage collections and sanctioned account handling within the Order to Cash process. You will engage with customers to secure timely payments, while maintaining data accuracy and compliance.

Collaborations with Sales, Order Management, Client Contract Support, and Client Relations are essential to resolve billing issues and protect revenue. Proficiency with Salesforce, Oracle, and Akritiv is expected.