Management Consultant - Customer Experience

Placements24; Hurlingham; Hybrid; ARS 82,493,000 - 119,157,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and bonus

Job summary

Placements24 is seeking a dynamic Management Consultant focused on Customer Experience (CX) to join our team in Sandton. You will design and implement CX strategies to enhance journeys, boost satisfaction, and drive loyalty across touchpoints. The role involves deep dives into customer behavior, service design, and digital engagement to differentiate clients.

You will collaborate with cross-functional teams to shape client strategies and foster customer-centricity within the Gauteng market.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or related field.
• Minimum of 4 years of experience in customer experience management or consulting.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of digital marketing, CRM systems, and customer journey mapping.
• Excellent communication and presentation skills, with a passion for customer advocacy.

Responsibilities

• Analyze current customer journeys and identify opportunities for improvement and innovation.
• Develop CX strategies including service design, digital engagement, and analytics.
• Design and implement initiatives that boost satisfaction and loyalty.
• Collaborate with cross-functional teams for a consistent customer experience.
• Measure and report on key CX metrics and strategy impact.

Skills

CX management

Consulting

Data analysis

Digital marketing

CRM systems

Journey mapping

Communication skills

Presentation skills

Education

Bachelor's degree in Marketing, Business, Psychology, or related field

Tools

CRM systems

Customer analytics tools

Job description

About the Role

Our client, a renowned management consultancy, is seeking a dynamic Management Consultant with a focus on Customer Experience (CX) to join their team in Sandton. You will help clients design and implement strategies that enhance customer journeys, improve satisfaction, and drive loyalty across all touchpoints. This role involves deep dives into customer behavior, service design, and digital engagement to create exceptional experiences that differentiate clients in their markets. You will be instrumental in shaping client strategies to foster customer-centricity within the competitive Gauteng business landscape.

Key Responsibilities

• Analyze current customer journeys and identify opportunities for improvement and innovation.
• Develop comprehensive CX strategies, including service design, digital engagement, and customer analytics.
• Design and implement customer-centric initiatives that enhance satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
• Measure and report on key CX metrics and the impact of implemented strategies.

Requirements

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• Minimum of 4 years of experience in customer experience management, consulting, or related field.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of digital marketing, CRM systems, and customer journey mapping.
• Excellent communication and presentation skills, with a passion for customer advocacy.

Benefits

• Competitive salary and performance-driven bonus opportunities.
• Hybrid work model providing flexibility and work-life balance.
• Access to advanced CX tools and methodologies.
• Opportunities for professional growth and specialization in customer experience.
• Engaging projects with leading brands in Sandton and beyond.