Hybrid Client Support Lead — Strategy & Team Growth

Placements24; Hurlingham; Híbrido; ARS 73.327.000 - 91.659.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive bonus

Health insurance

Paid time off

Professional development

Hybrid work

Descripción de la vacante

Placements24 is seeking an experienced Client Support Manager to lead the support team in Sandton, Gauteng. The role emphasizes strategic development of customer support initiatives and enhanced client satisfaction within a hybrid work setup.

You will oversee daily operations, coach a team of specialists, and collaborate across departments to meet client needs and drive retention. Strong leadership and CRM experience are essential.

Formación

• Experience leading client support teams or equivalent.
• Strong knowledge of customer support principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Experience with CRM systems and support management tools.
• Bachelor's degree in Business Administration or related field preferred.

Responsabilidades

• Lead, train, and mentor a team of client support specialists.
• Develop and implement customer support strategies and policies.
• Monitor team performance and provide regular feedback and coaching.
• Oversee the resolution of escalated client issues and complaints.
• Analyze support metrics and identify areas for process improvement.
• Collaborate with other departments to ensure client needs are met effectively.

Conocimientos

Leadership

Communication

CRM systems

Team management

Strategic thinking

Educación

Bachelor's degree in Business Administration

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking an experienced Client Support Manager to lead the support team in Sandton, Gauteng. The role emphasizes strategic development of customer support initiatives and enhanced client satisfaction within a hybrid work setup.

You will oversee daily operations, coach a team of specialists, and collaborate across departments to meet client needs and drive retention. Strong leadership and CRM experience are essential.