Client Success & Accounts Coordinator

Conexion HR; Argentina; A distancia; ARS 60.365.000 - 105.638.000; Jornada completa

Descripción de la vacante

Active searches is hiring a Client Success Associate to own a portfolio of smaller accounts and support regional GMs on strategic accounts. You will prepare, follow up, and coordinate activities to keep client commitments on track and drive renewals.

You will manage QA calls, deliver reports, and ensure timely communications while maintaining strong organization across regions. This role requires professional English and full-time availability in US ET hours, with a focus on high-quality service

Formación

• 2+ years of experience in customer success, account coordination, or account management at MSP or IT services.
• Strong knowledge of managed services, including tickets, SLAs, projects, recurring revenue and renewals.
• Fluent spoken and written English, comfortable leading calls with US clients.
• Availability to work full time 9:00am–5:00pm US Eastern Time, including DST changes.

Responsabilidades

• Own the scaled client portfolio as the primary contact for small accounts across regions.
• Conduct quarterly/annual QA calls with US business owners to confirm satisfaction and needs.
• Deliver reports and routine follow-ups by email on schedule.
• Monitor account health, renewal dates, satisfaction signals, and risks.
• Route requests to internal teams and follow through to resolution.
• Escalate retention risk or opportunities to regional GM.
• Schedule and prepare client meetings, including QBR agendas and summaries.
• Attend meetings to document decisions and track action items.
• Track commitments so the GM has accurate status before client interactions.
• Keep the GM informed without internal follow-ups.

Conocimientos

Customer success

Account coordination

Account management

English proficiency

Herramientas

HubSpot

Autotask

ConnectWise

HaloPSA

Salesforce

Microsoft 365

Descripción del empleo

Active searches is hiring a Client Success Associate to own a portfolio of smaller accounts and support regional GMs on strategic accounts. You will prepare, follow up, and coordinate activities to keep client commitments on track and drive renewals.

You will manage QA calls, deliver reports, and ensure timely communications while maintaining strong organization across regions. This role requires professional English and full-time availability in US ET hours, with a focus on high-quality service