Client Service Analyst

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Buenos Aires is seeking a client enablement specialist to support the Americas region. The local team collaborates with the New York HQ and LatAm branches to ensure accurate reconciliations and timely responses to client inquiries.

The role emphasizes strong English communication, advanced Excel skills, and proactive participation in process improvements and automation to enhance the client experience and support ongoing platform roll-outs.

Formación

• Bachelor's degree in Accounting/Economy/Business Administration or related field.
• Minimum of 2 years of work experience in back office/financial industry in a client interfacing role.
• Proficiency in MS Office with emphasis on Advanced Excel.

Responsabilidades

• Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Conocimientos

Willingness to learn

Strong communication

Time management

Analytical skills

Client focus

Controls oriented

Team player

Process improvement

Educación

Bachelor's degree in Accounting/ Economy / Business Administration or related

Herramientas

MS Office

Advanced Excel

Descripción del empleo

Job Responsibilities:

• Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• In progress or completed Bachelor's degree in Accounting/ Economy / Business Administration or related.
• Minimum of 2 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

• Willingness to learn and understand the CIB operational process and impact
• Strong communication skills. Fluent in English.
• Effective time management skill.
• Good analytical skills.
• Good Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Intellectual capacity for process improvements.