Client Service Analyst

JPMorganChase; Buenos Aires; Presencial; ARS 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Buenos Aires is seeking a Client Enablement Specialist to support the Americas region from our Buenos Aires office.

You will collaborate with partners in New York and LatAm to ensure timely responses and accurate reconciliations while delivering a high level of client service. Ideal candidates will have a Bachelor's degree in Accounting or related field, 2+ years in a back-office or client-facing role, and strong Excel and MS Office skills, with fluent English and excellent

Formación

• Bachelor's degree in Accounting, Economy, Business Administration, or related field.
• Minimum 2 years in back-office/financial industry in a client interfacing role.
• Strong MS Excel and MS Office skills.

Responsabilidades

• Client enablement process for America's region with a Buenos Aires team supporting NY HQ and LatAm.
• Manage shared inbox, ensuring all client emails are acknowledged and responded.
• Perform reconciliations with accuracy.
• Research queries/requests from Business Partners, Clients or Tech.
• Build strong relationships with business partners, clients and client-support groups.
• Participate in process improvements and automation initiatives.
• Generate reports and analyze data for performance insights.
• Contribute to multiple projects and new platform/product roll-outs.
• Collaborate with Technology, Product and Business to enhance client experience through digitization and improved service delivery.

Conocimientos

Willingness to learn

Strong communication skills

Fluent in English

Time management

Analytical skills

Client focus

Controls oriented

Team player

Process improvement mindset

Educación

Bachelor's degree in Accounting / Economy / Business Administration or related

Herramientas

Excel (Advanced)

MS Office

Descripción del empleo

Job Description

Job Responsibilities

• Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications

• In progress or completed Bachelor's degree in Accounting/ Economy / Business Administration or related.
• Minimum of 2 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills And Capabilities

• Willingness to learn and understand the CIB operational process and impact
• Strong communication skills. Fluent in English.
• Effective time management skill.
• Good analytical skills.
• Good Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Intellectual capacity for process improvements.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.