Client Enablement & Experience Analyst

JPMorganChase; Buenos Aires; Presencial; ARS 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Buenos Aires is seeking a Client Enablement Specialist to support the Americas region from our Buenos Aires office.

You will collaborate with partners in New York and LatAm to ensure timely responses and accurate reconciliations while delivering a high level of client service. Ideal candidates will have a Bachelor's degree in Accounting or related field, 2+ years in a back-office or client-facing role, and strong Excel and MS Office skills, with fluent English and excellent

Formación

• Bachelor's degree in Accounting, Economy, Business Administration, or related field.
• Minimum 2 years in back-office/financial industry in a client interfacing role.
• Strong MS Excel and MS Office skills.

Responsabilidades

• Client enablement process for America's region with a Buenos Aires team supporting NY HQ and LatAm.
• Manage shared inbox, ensuring all client emails are acknowledged and responded.
• Perform reconciliations with accuracy.
• Research queries/requests from Business Partners, Clients or Tech.
• Build strong relationships with business partners, clients and client-support groups.
• Participate in process improvements and automation initiatives.
• Generate reports and analyze data for performance insights.
• Contribute to multiple projects and new platform/product roll-outs.
• Collaborate with Technology, Product and Business to enhance client experience through digitization and improved service delivery.

Conocimientos

Willingness to learn

Strong communication skills

Fluent in English

Time management

Analytical skills

Client focus

Controls oriented

Team player

Process improvement mindset

Educación

Bachelor's degree in Accounting / Economy / Business Administration or related

Herramientas

Excel (Advanced)

MS Office

Descripción del empleo

J.P. Morgan in Buenos Aires is seeking a Client Enablement Specialist to support the Americas region from our Buenos Aires office.

You will collaborate with partners in New York and LatAm to ensure timely responses and accurate reconciliations while delivering a high level of client service. Ideal candidates will have a Bachelor's degree in Accounting or related field, 2+ years in a back-office or client-facing role, and strong Excel and MS Office skills, with fluent English and excellent