Client Service Associate I

Fairygodboss; Buenos Aires; Presencial; ARS 104.209.000 - 163.756.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a seasoned client enablement professional for the Americas. A Buenos Aires based team collaborates with the New York headquarters and LatAm branches to deliver high-quality support and digitized service delivery.

You will manage email responses, ensure reconciliation accuracy, and drive process improvements while maintaining strong relationships with partners and clients. English fluency and analytical skills are required.

Formación

• Bachelor's degree in Accounting, Economics or Business Administration or related.
• Minimum of 5 years in back office/financial industry in a client-facing role / multinational company.
• Strong MS Office skills, especially advanced Excel.

Responsabilidades

• Oversee client enablement for the Americas; team in Buenos Aires supports NY HQ and LatAm.
• Manage shared inbox to acknowledge and respond to client emails.
• Ensure accuracy in performing reconciliations.
• Research queries on trade issues or requests from partners, clients or Tech.
• Establish and maintain relationships with business partners and clients.
• Participate in process improvements and automation initiatives.
• Generate reports and perform data analysis.
• Support multiple projects and new platform/product rollouts.
• Collaborate with Technology, Product and Business to improve client experience via digitization.

Conocimientos

Strong communication

Fluent English

Attention to detail

Analytical skills

Time management

Problem solving

Teamwork

Client focus

Process improvements

Project management

Educación

Bachelor's degree in Accounting / Economics / Business Administration or related

Herramientas

MS Office (Advanced Excel)

Descripción del empleo

Job Responsibilities:

• Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• Bachelor's degree in Accounting/ Economy / Business Administration or related.
• Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

• Strong communication skills. Fluent in English.
• Able to work accurately and effectively under pressure.
• Effective time management skills.
• Good analytical skills and an eye for detail.
• Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.
• Excellent Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Accurate and self-motivated with good problem-solving skills and project management skills.
• Solid intellectual capacity for process improvements.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.